BEWARE BRIDES & GROOMS. AVIA HOTEL OF LONG BEACH IS NOT WEDDING FRIENDLY!!
We have never been so disgusted by a business before, so I am extremely compelled to write this review for you.
1) Events Coordinator Mandy Dials not responsive. At times our time stamps on our emails mark 2 weeks for her reply and she never answers her phone or returns calls.
2) Reservations told our guests that we were NOT getting married there. Shelton (Reservations Manager) apologized and offered us two COMPLIMENTARY master suites for Friday, July 1st and Saturday, July 2nd for the inconvenience.
3) Day of our dress rehearsal on Friday, July 1st, we went to check in and the front desk insisted that the "bride and groom" was not staying there. We wasted an hour trying to get our rooms situated, and then Daniel comes back and says we can give you the rooms for the special rate of $149. Umm, Shelton gave us two complimentary master suites. Later they gave us a handicap room and a regular room. FYI, rude front desk as well.
4) On our wedding day, they made us switch rooms to the suites. The suite I was getting ready in had a leaky faucet, so I had to tighten it so water would stop spilling everywhere.
5) Missing plate settings and chairs, despite a headcount and diagram given to them 2 weeks prior.
6) Slow elevators
7) Instead of one table linen, two were combined so there was a big gap in the center of the table. Linens were creased.
8) Double charged my sister's credit card for breakfast.
9) Sunday, day of checkout, Sandra Barbour (Director of Customer Services) asked me how my stay was, so I told her the story. She seemed sincere and said the general manager would be in touch.
10) Wednesday, I get a conference call from Steven Terrebonne (Assistant Manager) and Bob Haury (General Manager) telling me "You wanted a call back?" First of all, wouldn't you want to call me back after the circumstance? Anyway, they were apologetic, but they continued to rationalize the situation and say I don't know what you want me to do, "We can give you a free night stay and dinner." No thank you. They even had the nerve to tell me that "The hotel made a beautiful wedding and you didn't even complain." NO, we made it beautiful, it was our guests and our set-up of decor-- all you had to do was put out the chairs and tables and you couldn't even do that right. And I am not going to ruin my wedding day for your mistakes.