Ring Fiasco -- should we just take it back?!?!

sjmchambers

So my amazing boyfriend pops the question about 3 weeks ago during a picnic, and he has selected a beautiful ring.  I'm especially excited because I knew the store where he was going to be buying my ring, and I had picked out the same one (tell me that's not awesome?!?!).

But it's much too big, so we take it in for sizing and to have the setting straightened (it was leaning to one side).  First, the jeweler FORGETS it after we leave it on Saturday so he can have extra time and it's not ready on Monday.  Then we come back on Tuesday, and it is still too big and the setting is even more off, leaning so far to one side that it is touching part of the band.  After multiple phone calls, the jeweler tells me he is a master jeweler and has never had anyone complain, which I highly doubt, and HANGS UP ON ME.  He then calls my fiance and tells him they will order me a whole new ring.  Ok, fine.

So I get the new ring in all of six days ago, beautiful slightly larger diamond even.  Still a tad big, but resizing shouldn't be a problem.  But one of the diamonds FALLS OUT this morning.  WTH???

My fiance put a lot of time and effort into this, I know.  And I love my ring and what it represents, but I'm so frustrated now that I'm wondering if we shouldn't just take it back and put the money towards our honeymoon or a downpayment.  Or should I just get a different ring?  Or should I just suck it up, let them repair it again, and hope it stays fixed this time?  I don't want to offend him but I can't handle having to keep going back and arguing with these people.

Thanks for any advice...and sorry for the venting, but I guess that's part of what these boards are for, huh?

acmj11

With all the problems you've had at this jeweler, I'd take the ring back and get a refund and take your business elsewhere.  Your FI will not be happy that diamonds are falling out.  He will probably want to go elsewhere too.

HobokensFury

Get a refund and find a new jewler.

Julz629

This jeweler sounds kinda like a jerk -- can you still get a refund?  If so, I would.  Mostly because you want to have a relationship with a jeweler, someone you can go back to for wedding bands, cleaning, redipping (if it's white gold), and possibly resizing again in the future.  So if it's possible, I would get the money back and find a different jeweler and get a new ring altogether.  I find that local, family-owned businesses are better than the big name jewelers like Jared's, Zales, etc.

Good luck!

sgervais88

That's awful! I would definitely take my business elsewhere, especially if a refund were possible. I cannot believe how unprofessional he was, hanging up on you, when he didn't even do his job right.

jagore08

It sounds like the mold for the ring is faulty.  Getting a new one won't help.  Since you've been having issues with this jeweler, you should try to get your money back and go elsewhere.  Ask your local board for recommendations for a local jeweler.

sjmchambers

Thanks for the help, ladies.  My fiance took my ring back yesterday to have it resized from a size 4 down to....a size 4, I just discovered (the diamond has been replaced, however).  But because it is the ring he picked out -- and the same one I had wanted, even without him knowing -- he said screw the refund, let's leave it with another jeweler who had better ideas (a shim in the bottom and redoing the prongs), and suck up the cost.  Keep your fingers crossed for me...and for him.

sprinklesnsparkles

I hope the new jeweler can fix it for you! It sounds like the quality of work from the old jeweler is just horrible. I'm really glad you aren't going back to him - he'd probably just be in the same amount of "effort" to fix it again.

pizzanfries4me

This is pretty much the same issue I had! My FI got it in a size 7 (I need a 5 1/2) so they made it smaller... well it was so distorted it was distusting! And the jewelers kept saying how great it looks, um hello.... LIARS! so we took it back and I was a bit pissy and then they got us a whole new ring. So the one I have is not the original he got me, but thats ok, at least we are pleased with it now. I'd also suggest making a BIG BIG BIG stink and seeing what they are going to do about this inconvenience. I started on that tirade and got hushed (by my FI, he would prefer I kept my trap shut, LOL) but ask what their gonna do for you. I would have loved to have 1/2 off the wedding bands or basically anything. They are in the business of providing for people and keeping them happy. Somewhere along the lines they sound like they forgot that...
Good luck!

kmabjo

Take the ring back, get your money refunded and go elsewhere for a ring. It is not wortht he headache.