Just some advice for the newly engaged.
I got engaged last New Year's Eve. When FI bought the ring from Zales, they didn't have the certificate for the ring in the store and told us to pick it up later. We took the ring to get sized the day after he proposed and it slipped our mind to ask about the ring certificate. When we took it last week for the Dec. cleaning, we remembered to ask for the certificate. Since the ring had been sized, the lady at Zales couldn't make out the full serial number and the serial number wasn't on the receipt like we thought. When we take it in for the June cleaning they are going to send it back to the factory where they will either check what is inscribed in the diamond or re-do the appraisal which will take about a month.
Try to have them right down the serial number before you get it sized if they don't have the certificate at the store when your FI purchases the ring.
Re: PSA: Get your ring certificate/ appraisal before re-sizing
My ring is custom made and my diamond is from my MIL, so no serial numbers or certificates. I just took my ring to our family jeweler in the states and my appraisal was done in one day.
40/112
This sounds off. Unlike PPs, my ring is new. The diamond has some kind of number that you can see under the loupe.
When I got it appraised for insurance, I went over to our appraiser guy and he did it while I sat there, about 20 minutes. I've had several pieces of jewelry appraised and I've never had to leave them or have them sent off.
Get an independent appraisal, and stop letting them tell you how things should be done. Do your own research and be educated on this process so people can't walk all over you.
[QUOTE]The serial number was on the band as well as the diamond. Since the ring was re-sized, she couldn't see it at the band anymore. My guess is the lady at the counter wasn't sure how to see it on diamond and just estimated it would take a month to re-weigh and inspect the diamond even though they would probably just be able to see it on the diamond then. We're going to take it in June since we need to get a scratch out of the band anyway. We're doing it through Zales since there is a guaranty and the maintenance on the ring is included. This post was more of a heads up to the newly engaged since this stuff didn't occur to us when we first got engaged. If I had known this before we got the ring sized I would have made sure to ask for the certificate then but its not a huge deal that we'd have to wait.
Posted by dmbdbk[/QUOTE]
Dude. Seriously, save yourself the issue and go somewhere else. Zales will never know that you had an independent appraisal. Take it from someone who used to work in one of those chains-- it's very easy to find the serial number and to have an appraisal done (or redone in this case). If you are totally set on staying with them (and just remember- there's a reason Zales has declared bankruptcy, mkay?) then ask when they are having one of their design events and if there will be an appraiser on site at that time. These people don't sound like they know what the heck they're doing.
PPs are right, they can see the number on the diamond in the store. I was shown mine when we bought it (we bought my ring together). And it's really weird to me that they didn't have the papers with your ring. Is there another branch of Zales you can go to? Otherwise the independent appraisal sounds like a good bet.
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