Ohio-Columbus

Wendy's

Sorry this may be a little long. I found my dream dress in a little boutique back around where I am from and it happened to be a high end designer and ended up being about twice as much as we wanted to spend.  I then went to Wendy's and found a replica of the dress for a quarter of the price so I was ecstatic!  The sample I tried on was an "Antique" color, which was too yellow for me, but they told me it came in White or Ivory.  I knew I didn't want white so we ordered the Ivory one in mid July and I got a note in the mail 2 weeks ago that it had arrived.  I thought this was odd since they told me it would take 6 months but I called and they said it was definitely there.So last Thursday my mom and I go to pick it up and they un-zip the garment bag and it is the Antique color!!  To make a long story short, we come to find out that it doesn't even come in Ivory, only the White and "Antique Ivory."  I remained calm but told them if it couldn't be made in Ivory, I did not want the dress.Lila (the manager) said she would call the manufacturer/factory to see if they could do it in an Ivory color.  After many phone calls, they aren't able to get it in the Ivory and they are refunding me in full (it was their mistake).  The point of my long and drawn out story is that I know Wendy's gets mixed reviews on here, but they went above and beyond to help me and we very cooperative about refunding me.  I just wanted to give them some love on here!So now I am starting dress shopping Saturday...again :)

Re: Wendy's

  • edited December 2011
    That's awesome that they helped you out so much!! I have also heard a bad rap for Wendy's, but I have only had good experiences there! My best friend got her dress there a couple years ago & I just ordered a BM dress for another friend's wedding there. The only complaint I have is that they don't list the designer of the gown... which is probably smart b/c I'd be more likely to just buy it there!!
  • edited December 2011
    I also got my dress from there and it came early too! Lila and Lil were the ones that helped me, and they really were wonderful. I've met some of the other people there and Lila and Lil were definitely the best. Good luck in your search!
  • LitchieVLitchieV member
    First Comment
    edited December 2011
    I also got my dress from Wendy's. Willy was my consultant and she was wonderful. Everyone there was really nice and helpful.
  • BrittBritt22BrittBritt22 member
    1000 Comments
    edited December 2011
    I'm glad you girls had such wonderful experience there.  My first trip there was a little stressful - I felt very rushed and while I was treated fine I was not overly impressed with how my mother and sister were.  Hopefully I just caught them on a bad day and the next time will be better!
  • BrittBritt22BrittBritt22 member
    1000 Comments
    edited December 2011
    I should add that I did buy my dress from them though so it couldn't have been all bad.  I hope mine comes in early too :)
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