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My Fiance and I are having our wedding there. I agree that they don't always have the best customer service. Although, we believe that they are good people. I have never had an experience like the above person mentioned but I have had little things happen that have erk'd me. For example, they sent me an invoice and left some things off of it that I had said that I wanted, added things but left the price blank, etc. I had to send a few emails back and forth to get them straightened out. They did give us a few things at a marked down price for that happening. They have always been extremely polite as well.They also just rearranged their designers. The above lady mentioned 'he' said.. and the first person that popped in my head was Dustin. Dustin is no longer with The Fountains. He isn't gone because of anything he was lacking. He was doing really well on his own apparently. They now have Maribeth, Tracey, and Jesse.It can be pricey but they will work with you. But what wedding isn't?! I mean, if you are looking at comparable venues, DJs, decorations, etc then it is actually priced well. You also get the venue from 11am to Midnight. So you can have your stylist come to The Foutains and do your hair there instead of rushing around before the wedding. You have all morning to relax and hang out in the bridal suite while the guys hand out and play pool in the grooms suite.Ok wow.. I just realized that I am rambling. If you have specific questions, let me know. I'd be happy to try to answer any that I can.