I posted my vendor reviews last and got a rude email back from my hair and make up lady Tiffany Franklin (Make Up by Tiffany). The week before my wedding she emailed me and said she was coming 2 hours later and bringing an assistant. I had made the timeline and sent it to her months in advance. I nervously agreed for her to come 1 hour later. She still showed up half an hour later then that and never brought an assistant. We were way off my timeline and she was rushed and I was just not happy with how things turned out. I was very disappointed with her and could have written a really bad review but I felt I kept it pretty fair to get my point across. Read below the review, her email and them my reply back!! Please tell me if I am being crazy and irrational?
My Review
I was a little disappointed with Tiffany on the Wedding day. I had made a schedule for the wedding day months before and the week before the wedding she emails me and wanted to come 2 hours later because she is bringing an assistant. Knowing what time I needed to be ready and that hair and make up always takes longer then you plan I hesitantly agreed to moving the time by one hour. Tiffany was a little late and did not bring the assistant. My hair took almost an hour and just was not what I wanted. She did adjust it but I was still a little weary. My make up also took longer then expected and we made a few adjustments. She seemed to rush through the Bridesmaids hair but they turned out very pretty. We did run over an hour late because of this. If we would have just stuck with my initial plan we would have been fine. My hair did stay in place all day but looked a little plastered in pictures. We took all our pictures before the ceremony in 90 degree heat with humidity and my make up lasted pretty well. It did crack and flake a little after sweating outside for an hour so I had to reapply before the ceremony. In the end I think Tiffany did a good job I just wish we would have followed my original plan and not been rushed.
Tiffany's email
Jessica Thank you for the review, I am glad you were happy in the end however, I wish you would have read my contract before leaving your review.It does state that times are always subject to change for one.. Second, your trolly was late and you waited an hour to leave….so I did not make you late as you were late already. I cancelled my assistant because we were running ahead of time.I have never taken an hour ½ to do anyone’s hair…. Why yours took sooo long was I believe your expectations. I thought your hair looked beautiful as did your wedding partyLastly I worked very hard on you and your wedding party. I have never done a wedding and been treated so rudely. I was there for 6hours and you did not as much offer me a glass of water…. Your mother in law failed to pay me for her makeup as well.This was an upset for me as well… I generally love my job and the people I work with are pleasant as well I hope you treat others in your life a bit better. Best wishes to you
My Email back
Hi Tiffany, I actually did read your contract and was aware times can always change but we had agreed on a schedule well in advance and I made it aware that I was not comfortable starting later knowing how the rest of the day was planned. It actually does not matter that the trolley was late because if you read the timeline I sent you I wanted to be ready by noon so we would have time to take pictures at the house before the trolley got there. We ran so late that even with the Trolley being late we did not have time to take the pictures I wanted. The trolley company is giving me a refund for the time we lost out on. I do not think that my expectations were unreasonable. Any bride wants her hair just right on her wedding day. I think I was very upfront even at the trial with my expectations. Im not sure why you think you were treated rudely. I saw everyone being very polite and I offered for you to help yourself to any of the food and drinks in the kitchen. If we weren't so rushed maybe you would of had some time to take a break and get a snack. I am truly sorry that Karen forgot to pay you. You should have contacted me right away and let me know. I will speak to her and make sure you get the money as soon as possible. This is unacceptable to me. I gave all my vendors fair and honest reviews. Your rating was 4/5 Stars and honestly is that really that bad? I have followed up with most of them and have only heard great things about working with me and my wedding party. I am sorry you do not feel the same way. As a professional you have to expect to get feedback from you customers both good and bad. Just as in my job when I get constructive criticism from my manager it just lets me know what I need to work on and improve in the future. I am very disappointed with how you closed your email. It was very unprofessional. I would close with a line similar to yours and say I hope that other brides have a better experience with you then I did but honestly I am not that rude. Im not sure why you felt the need to attack me because I wrote an honest review to other brides out there. I feel inclined to let other brides know what they can expect. Sincerely Jessica
I am just so angry she is treating me this way when I wrote an honest review. None of us were rude at all! I offered all the vendors to help themselves to all our drinks and snacks. She made us so late I couldn't take any of the pictures I wanted to take before the trolley got there (even though the trolley was a little late too). Keep me sane ladies! What do you think? Did I reply ok?
After this email and her unprofessional behavior I just want to let other brides out there know my experience with her.
