My FMIL ordered a cookie cake, cupcakes and pastries for my bridal shower. She got their Cocktail Cupcakes and some "regular" cupcakes...all of which were really good. Everyone seemed to really love them. Plus, we had some leftovers that I shared with co-workers and they raved.
However, my FMIL was not impressed with their customer service. Although the cookie cake was cute and tasted great...it's not what she ordered and she was not happy with it. I did not deal with anyone at the bakery but she was not pleased with the customer service after she told them the order was not right.
Just be aware that you should be very careful when ordering something custom and not their standard baked goods. Be very, very clear about what you want.