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Le Salon (long)

Hi everyone! Haven't been around for a while but I'm back now and married. I will do my vendor reviews eventually, but wanted to post this here because I'm really upset and need some support.

A lot of things went right at our wedding, but a couple of things went wrong. One is that it rained, but it truly did end up being very special and more intimate than it would have been. I was kind of upset that we didn't get more pictures outside, because the reason we chose Metro Beach was because of the amazing view of the lake. BUT that's ok.

The main thing that went wrong was my dress. Because I currently live in Texas, when we ordered the dress in December, I told them at the time when I would be able to do fittings. LE SALON (in Royal Oak) decided that I would end up doing one fitting (my first and last) a week before the wedding, and that it would be no problem. They said they planned enough ahead of time that they would work around it without charging me a rush fee, which was very nice of them. They were always extremely courteous and friendly, sometimes to the point of butt-kissing, but that was ok.

Well, things kind of went crazy. I was supposed to get fitted exactly a week before the wedding, but they cancelled the appointment. I got fitted instead on Monday, and because I'd lost 15 pounds, I needed my dress taken in. I am plus sized and have very large breasts -- I was always excited because every time I went in (and tried it on in the store when it came in, etc.) they mentioned that because there was a corset inside I wouldn't need to wear a bra with the strapless dress. The dress was loose and needed to be taken in. The seamstress pinned me, but my mother and I said that it should probably be even tighter than the pins were, because it seemed there was still some extra room. I also decided on a double french bustle (which did turn out great).

People, I had never been warned about the cost of alterations. My dress was specifically made to my measurements and cost around $1300. The alterations cost $700. My mom and I both looked at each other in shock, but ended up paying the money anyways. We wanted the dress to be perfect and beautiful, like most brides do. :)

They said the dress would be ready on Wednesday, but it wasn't. They called and left a message saying to call them back, but they never answer their phone or return their emails. Part of the reason for this is that they do appointments only, but it would be nice if they had someone answering the phones. A bride two days before her wedding does not want to hear that her dress isn't done yet. I stopped in and was told it would be ready on Thursday -- Alexis was supposed to text me on Wednesday night when she picked up the dress, but she didn't. She did text the next morning to let me know that she would be 10 minutes late, but again, that was fine.

I tried the dress on and it seemed ok. Still not as tight as it originally was, but still ok.

The real trouble started on the wedding day. It became very clear by the time the ceremony started that the dress was stretching. My breasts were sagging, and because of all of the fuss of "not having to wear a bra," I didn't bring one with me to the ceremony. By the end of the ceremony, I was having to pull on my chest constantly, and asking my bridesmaids to do "cleavage checks." I couldn't move my arms too much because when I did the fabric would fall down quite a bit. I then realized that it was stretching and too loose in the stomach area too -- it kept bunching up instead of laying flat, which caused the chest situation to get worse.

By the time dinner was over, I was really embarrassed and couldn't take it anymore. I asked the kitchen if they had any big safety pins or double sided tape -- they had safety pins. After $700 worth of alterations, my bridesmaids and I worked in the bathroom for almost half an hour to help it a little bit. It got a tad better after that, but I still had to constantly be messing with my chest in front of everyone (or just miss a lot of my wedding being in the bathroom). I've received some pictures back from friends and I just cry. My chest looks ridiculous and unflattering, and if I just would've known to be prepared it wouldn't have been so bad.

My mom, being a mom who doesn't like seeing my upset with my wedding pictures (like any mom), decided to call Le Salon to let them know what had happened. Her goal truly was not to get any money back from the alterations (although that would have been a nice gesture on their part), but to warn them that the dress was slightly stretchy, and to let other brides know this when doing alterations or choosing the dress. Of course no one answered, so she sent an email with the same concerns. The only part that could maybe be construed as rude was when she said it was "a shame" that I was so upset about it.

Jonas, who had always been sweet before, responded to my mother with a VERY VERY long email, basically tearing her a new one. He called her "unprofessional" and rude because she came into the shop to get a new hanger after the one I was using broke. He said that she walked in on another bride's appointment (which my mother didn't know, they don't lock the doors), and that my mother should have gone out and bought her own hanger (we had picked up the dress literally 5 MINUTES before it broke). He also mentioned that *I* was the one who said I didn't want it taken in more (not true), and that I should have worn a bra if I was so worried about it (which I hadn't been because the fittings had always been great and they said I didn't have to). Furthermore, he stated that we should be grateful because they hadn't charged us a rush fee on top of the alterations, and that they only did that because my neighbor got her dress there as well (again, not what they had always said before). My mom was extremely insulted that someone would respond to her email in this way, after she was stating her concerns in a polite manner.

I'm simply shocked by the rudeness of the email -- my mother read parts to me, but I asked that she not send the whole thing to me. I'm already upset enough as it is. I just wanted you all to know that although Le Salon has beautiful dresses and great customer service at first, once you pay them their money the smiles and hugs are gone. For a business that prides themselves on being "high end" and almost like a Paris shop, the rudeness truly did turn me off. Beware.

p.s. Thanks for reading and if I have the guts later I'll upload some pictures...
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Re: Le Salon (long)

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    edited December 2011
    Sorry you had such a bad experience- I would hate having to pull at my cleavage every 2 seconds and the way they responded was not professional on their part at all.  It sucks you're so upset over this- but bottom line is you are married now!! Post some pics, I bet they turned out better than you think!
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    edited December 2011
    Sorry this happened :( they had serious attitude when I called - and I was just asking if I could make an appt. But yes, please PIP your wedding :) Oh, and it might just be my phone, but there is something crazy going on with your siggy pic...
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    jadabridejadabride member
    First Comment
    edited December 2011

    Wow, that is an amazing story.  What an unbelievable lack of concern about your customers.  I'm also in shock that he called your mom unprofessional and rude for walking in on another bride's appointment.  That's his fault for not locking the door.  The shop I bought my gown from takes appointments only, but when an appointment is taking place she not only locks the door, but also puts a nice sign on the door indicating a bridal appointment is in process, so that no one unwittingly walks in on an appointment.


    That truly is too bad that not only did you have problems with the alterations, but you get chewed out as well.  At least your wedding was very special and intimate - that's what truly matters in the end.

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    Meegles4Meegles4 member
    Combo Breaker First Comment First Anniversary
    edited December 2011
    I thought about going to Le Salon, but decided not to due to the prices. I'm kinda glad I didn't now.

    So sorry you had a bad experience, and I really don't understand how you can close an entire store down for one appointment. I get that they want to devote attention to the bride and I certainly got annoyed fighting with other brides to see my dress in the big mirror at my salon, but seriously. They're still a retail establishment and need to be able to handle the last minute requests and occasional pop-ins that happen when brides need accessories or have other issues.
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    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_michigan-detroit_le-salon-long?plckFindPostKey=Cat:Local Wedding BoardsForum:88Discussion:0e7a9ae1-33b7-477c-a33e-6ff8d92bbe27Post:09ef72ec-33de-420f-9d0b-5aa562911d63">Re: Le Salon (long)</a>:
    [QUOTE]I thought about going to Le Salon, but decided not to due to the prices. I'm kinda glad I didn't now. So sorry you had a bad experience, and I really don't understand how you can close an entire store down for one appointment. I get that they want to devote attention to the bride and I certainly got annoyed fighting with other brides to see my dress in the big mirror at my salon, but seriously. They're still a retail establishment and need to be able to handle the last minute requests and occasional pop-ins that happen when brides need accessories or have other issues.
    Posted by Meegles4[/QUOTE]

    Ditto. It seems like I didn't miss much. Make sure you review this company on here and at weddingwire.com.
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    Mrs0toBeMrs0toBe member
    First Anniversary First Comment
    edited December 2011
    Please post some pics.  I'm sure you look much more beautiful than you realize   
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    edited December 2011
    I'll try to post some pictures later after I take my husband to the dentist. ;)

    To be honest, I was pretty happy with them up until the end. You can find a review I wrote on here back in December or so -- they were truly the only store I went to that actually tried to get the sample dresses on my plus-sized body. It was also nice to be able to try on couture dresses in lower price ranges too.

    But man. The rudeness is what gets me. All my mom really wanted to hear was "We're sorry to hear that happened, thanks for the heads up." Instead she got chewed out. Ugh.
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    edited December 2011
    I'm sorry all that happened.

    If its any consolation, I saw your sneak peaks on Pure Amour's facebook page (at least I think it is you), and I think you look gorgeous.
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    edited December 2011
    It is me! Thank you very much, it means a lot.

    Here are pictures for people:

    (My favorite, it's beautiful!)




    Sigh

    Eek!
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    edited December 2011
    aw shiit. i got my dress from there....im still waiting on it to come in. i really hope my experiences aren't as bad as yours. im so so sorry that happened to you. they really were nice in the beginning weren't they? i haven't had any problems yet but i too have a dress with the corset inside so i am definitely going to get myself a bra just in case. in those pictures you posted though, you look beautiful! congrats!!
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    edited December 2011
    and uhh omg I knew I recognized this dress/you!! i saw it on mikes facebook.
    i went to bonnaroo with you mike and brian two years ago.
    small freaking world!!
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    Mrs0toBeMrs0toBe member
    First Anniversary First Comment
    edited December 2011
    You look beautiful!
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    edited December 2011
    I went there and they told me " I was too big to shop in their store". I'm a damn size 16/18.
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    edited December 2011
    I went there and they told me " I was too big to shop in their store". I'm a damn size 16/18.

    WHAT?! When I shopped there, I was a size 22. Sounds like some major inconsistencies are going on at that shop.

    Hey Natalie! My brother showed me pictures of your beautiful baby -- he is such a cute little pumpkin! I don't remember if he mentioned you getting married though. Congrats! Marriage is awesome. :)

    I'm sure that your dress will be ok -- now you know not to get on their bad side. Lol.
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