Hi ladies,
Here's a copy of a review I wrote about a company I dealt with. I wanted to post it here for all of you looking for linen companies. Sorry it's long 
My wedding has not even occurred yet and already I've had to deal with a bad experience from this vendor.
I originally contacted Jennifer at All About Elegance in December 2011 to get a price quote for chair covers, chargers and napkins for my wedding. I was quoted a great price and since I liked the pictures on the website, I decided to book with her. I sent in my deposit and the contract which had all the pertinent details such as the name of the venue, address and arrival time for vendor set up.
Everything was OK until early March 2012. I just happened to review my contract at that time and realized I needed 10 additional chair covers, chargers, and napkins . I emailed Jennifer who was very nice about the change. We went back and forth discussing things via email when I received an email from her stating that she thought my wedding venue was in the Dearborn area. In fact it’s more than one hour north of Dearborn in Clarkston -- a fact that was clearly stated on the contract, which we both signed in December 2011.
Upon realizing this, Jennifer told me I had three options:
1.) Pay an additional $100 to have my wedding set up by her team.
2.) Go to her office in Ypsilanti and pick up the rental items and set my reception hall up myself
3.) Or cancel the contract outright.
Oh yeah, and I was told this with less than three months until my wedding.
Needless to say these weren’t great options. I simply do not have the time to pick up the rental items myself because as every bride knows, the days before the wedding are hectic. And I won’t have time to return the items as I’m hoping to be on my honeymoon. Plus, I did not want (as she suggested) my wedding party in their tuxes and formal gowns folding napkins and applying chair covers. I thought with it being so close to the wedding that my only real option was to pay the additional money. So I reluctantly agreed to the extra charge even though it was not in my original contract.
Case closed right? Not so much...
The next day I get another email from Jennifer stating that upon further review, she determined that she would not be able to set up my wedding – even with the additional fee – and that I could either cancel my contract or again, set up the wedding myself.
By this point I had had it, so I asked for and received my deposit back.
How is it possible that this woman did not know where Clarkston was when she booked my event? If she had simply picked up a map or googled “Clarkston” she could have told me from the beginning to find another company. Or she could have arranged her appointments so that she had time to travel to my venue despite the distance. No, instead Jennifer decided to put additional stress on me and leave me no other option but to cancel my contract with her because of her gross negligence and unprofessional behavior.
To add to this, she had the nerve to blame me when my wedding coordinator contacted her, saying I had changed my contract several times (I had not, I simply added more items to it). And besides, the location of my venue has never changed; in fact we booked it more than a year before I originally contacted All About Elegance.
If I had not just happened to review my contract and contact Jennifer in early March, she may have very well waited until a few weeks before my wedding to tell me she could not set up my event or cancel on me. But luckily I discovered what type of company All About Elegance is in enough time to find another fabulous vendor that is exceeding my expectations.
I am not a difficult bride and have had great experiences with my other vendors. I just want to warn other brides out there. Don't take a gamble on your one big day with a company that isn't reliable.