New York-Hudson Valley
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Venting/Alteration Suggestions?

Hey everyone!
I am very excited to say that my dress is finally in, it was on a trunk show so I havent even seen it since September. I will see it for the first time since then  this weekend, but along with that goes my little rant. I purchased my dress at Fontanas and although I did like them I wasnt impressed in the slightest with their customer service. My remaining balance on my gown was $1,800 and they charged that amount to the credit card on file, without even calling me to let me know. Luckily my bank called and told me, I have been calling them for weeks to get a more specific time frame of when my dress would arrive, now it had arrived and they just charged the money on my card, no phone call, nothing, although it does state thiat the card on file will be charged upon the dresses arrival in the contract a little bit of professional courtesy would have been nice, and on top of that the manager was rude to me when I addressed the situation and called them about it. This led me to my second part of my post:
Since I was really upset with them and their lack of communication I opted out of my alterations being done there, so what I need now is a good place for alterations. I was going to be paying $500 at fontanas, so if anyone knows of any place that they loved that did a great job on their alterations around that price please let me know.
Thanks!!

Re: Venting/Alteration Suggestions?

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    edited December 2011

    La Robe by Leah in Yonkers 914-337-5887

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    edited December 2011
    Mary & Patty Alterations in Thornwood. Those women are fantastic!
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    kristinanddankristinanddan member
    First Comment Combo Breaker
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_new-york-hudson-valley_ventingalteration-suggestions?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:113Discussion:af9e2d64-0c0b-473f-b12d-2b5d43a0cb38Post:4e187adc-d6fa-4f23-9474-1073783af30b">Re: Venting/Alteration Suggestions?</a>:
    [QUOTE]Mary & Patty Alterations in Thornwood. Those women are fantastic!
    Posted by sjsphish[/QUOTE]

    I second this. They are two sweet older women who know exactly what they're doing.
    And I totally hear you on the credit card thing - I would be pretty pissed too. They could have given you a heads up - 1800 is a lot to put on a credit card without notice.
    imageimageimage
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