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Email from Annie Re: Vendor Posting

Hey girls, I emailed Annie about our thoughts no the vendor posting. This is what she replied with: You are definitely not the only board. I referenced it above in the library and have posted it on the mod board about a month ago. Our mods have been asking for this for a long time, as have most of our members. This is really common on so many other sites, such as Trip Advisor, Wedding Wire, Yelp etc. We had so many brides feeling like they were not able to give honest reviews because the negative vendor reviews were always being deleted and instructed to do so my moderators and TheKnot.com. I agreed that this was unfair and now they can actually post these reviews.  From a vendor perspective, for many brides and vendors, it’s good to hear that side, as well. I can’t tell you how many times that I hear a vendor say (I’m just giving an example, cool?), “I actually was on time, in fact, I showed up a half hour early, but her BMs were not ready for pics.” Or a florist might say, “The bride specifically said (and they will have an email to back it up) to use carnations instead of roses to save money.” Anyway, you get my point.  I’d love to hear your thoughts on not locking the post. I just feel that this will be a huge fighting match between bride and vendor, but I also don’t want the brides to feel as if they are not getting the last word. In reality they always have the voice because all vendor posting must always be approved though me-they will never get the right to post on the boards. Does this make sense? 

Re: Email from Annie Re: Vendor Posting

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    edited December 2011
    Shag - couldn't they just create another board, specifically for this issues? Call it Vendor Resolutions, and do it by city if that makes things easier. That way if the bride/vendor want to get in a shouting match over something, they can keep it to that board? Just to keep some of the drama off the Boston board? It just seems to me that, in our board's case, vendors aren't saying what Annie has exampled - it's more like a free ad of their services and defense of their business as a whole, not addressing specific concerns brought up by brides. And is this even the best form in which to address such concerns in the first place? We aren't Yelp, or Trip Advisor - this is a site for brides with advice from other brides.
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    edited December 2011
    We had so many brides feeling like they were not able to give honest reviews because the negative vendor reviews were always being deleted and instructed to do so my moderators and TheKnot.com.I am confused. I have been honest in my reviews up until now, and don't remember having any of my negative reviews removed.  By allowing vendors a response, a bride would feel more restricted from giving an honest review. She now has to please the moderators and a potential vendor confrontation publicly. The vendor copied and pasted an old email of mine word for word, out of context. What bride would risk speaking negatively about a vendor knowing it could backfire on her? The moderators should be able to spot the bridezillas and "fake brides" from the pack. The vendor response is unnecessary on this board.
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    edited December 2011
    Shag, you have been the only mod on this board.  Have you ever received requests to delete vendor rebuttals?  I really fail to see how this is a problem that's endemic on our board.  It's really an issue that one measely DJ has with one specific bride.  It's ridiculous that 1 vendor has been given so much control.
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    edited December 2011
    Jeni - I think Annie is referring to what happens on other boards, where moderators in the same position as Shag have deleted negative vendor reviews in the past to keep the peace with higher ups. Shag's never done this (phew) but it looks like others have. I just don't understand, if that is the case, why every other board is not going by the same rule. You either set rules and everyone has to follow them, or no one does.
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    shagadelk7shagadelk7 member
    First Comment
    edited December 2011
    I've never deleted a rant about a vendor. So anything that has disappeared it wasn't me. I've deleted billions of vendor posts, I can tell you that. FFF- to answer your question, no, I haven't. The thing is, I think until they realize we hate this, nothing is going to change. I've given my opinion(shared by most of you) to knot annie, and that is what I got as a response.
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    edited December 2011
    Shag - I appreciate you going to bat for us! I'm with you, I hope they are monitoring the boards and can understand how polarizing this issue has become. Although, were they monitoring our board in the first place, they would have seen we are intelligent, fair, adult women who can take care of ourselves...
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    shagadelk7shagadelk7 member
    First Comment
    edited December 2011
    The thing is, TK doesn't realize how bad this is giong to get. Say someone posts a bad review, vendor comes up with a rebuttal and TK posts it. What's stopping us from creating a new thread with more stuff about the vendor....nothing. It's going to turn into a vicious circle of he said she said and a bunch of deleted posts (which I will not delete). If its gets bad enough, its going to be tough to keep up with.
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    edited December 2011
    Shag - exactly. Look at all the discussion going on about the DJ cut/pasting Jeni's email. It's been brought up in at least 3 posts I've been on.
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    jamidandedbjamidandedb member
    First Comment
    edited December 2011
    I know from visiting the RI board that a review was deleted because a vendor had asked due to a negative review.  It was a big Hullabaloo over there when it happened.
    BabyFruit Ticker
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    shagadelk7shagadelk7 member
    First Comment
    edited December 2011
    That's like saying. I don't like blonde haired ppl. And someone asking me to delete it bc they  are blonde. It's just going to get silly.
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    edited December 2011
    Shag, what if the vendor rebuttal appears in a different thread?  The bride's OP remains and if reader is interested in hearing them duke it out, they can go to the vendor's rebuttal thread.
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    shagadelk7shagadelk7 member
    First Comment
    edited December 2011
    I guess that could work. I really think TK is trying to make this as easy as they can on themselves, and by doing that, a whole shitstorm is going to blow up. (Or at least I think it is)
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    edited December 2011
    What about - vendors arent' supposed to be on these boards so if they are seeing neg stuff about themsleves then they have LIED to get a username and they should be expelled - not allowed to join in. I am all for everyone getting to express their own opinion, but I agree I would not want to give a bad review if I thought I was going to get harassed by the vendor. This stinks.
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    kates2480kates2480 member
    First Comment
    edited December 2011
    I think it's still awful! esp when vendors harrass brides after posting
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