I'm on a budget and looking for creative ways to save on a dress. I heard of bride2bride in Haverill and called them...multiple times, but never got someone on the phone. No, I didn't leave a voicemail, as I was always at work and just trying to get someone on the phone. Instead, I emailed, since this is 2012....
The first was asking if they carried two lines I was interested in, the second was a week later saying i'd liek to make an appointment and haven't heard back yet...the third email was to express my frustration that they cannot respond and seem to have poor customer service.
Below is the incredibly rude and condescending response I received:
"We receive thousands of e-mails mostly sales non -sense. We do not make appointments via e-mails. All our ads & our website clearly states "call 978-374-2222" for an appointment. Not sure why someone needing an urgent appointment would not call.
You are more than welcome calling us at 978-374-2222 to make an appointment. Also as a correction we are not a consignment shop. We are a gown liquidator.
Thank you."
No, they did not address me by name. Second, I HAD called, they never seem to be open/answering the phones, and third, why tell me they're not consignment when the very word is in their title/website address??
These people are obviously completely unprofessional, I would love to find a consignment dress but will stick to sites like recycledbride.com etc. that I have found instead. I wanted to post on a MA board so other brides can know about this rude experience before wasting their time. Thanks for reading.