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Massachusetts-Boston

Note on my file...

So we are getting married at the Saphire Estate in three weeks and we had one of our final meetings today. In the time that we have been working with the Saphire (8 months), we have gone through three wedding consultants because they all leave the company... Lovely! Today was our first meeting with our newest consultant. Evidently our last consultant wrote up a list of points about her brides to put into their files. At the meeting today, our consultant left the file wide open on the desk when he stepped out to ask someone a question, and I saw what was written. Basically they said that I was a "very nervous bride" and that I was "very attached to" the 2nd consultant, and I "may have a hard time with the latest transition." Is this normal??? I feel like this was just very unprofessional to show it to me. They have taken maybe a total of two hours of time over the last eight months to get to know me, and they are completely judging me! Now I'm becoming paranoid about what they all think of me, etc. I understand that they need to communicate with each other to explain what their clients are like, but did it have to be done this way?? I could use some words of wisdom and advice...

Thanks,
Sarah

Re: Note on my file...

  • edited December 2011
    Ugh, that sucks.

    I have no idea if that's common of venue coordinators, but I agree with you and I think that it is highly unprofessional and really crappy of them. Fi and I constantly say how happy our consultants will be when our wedding is over because they must hate us, lol.

    In all seriousness, I would try and not let this bother you. It really doesn't matter what they think of you as long as they do a great job with your wedding.

    good luck!
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  • edited December 2011
    Sounds like a therapy file! It's too bad you had to see that. But I agree with PP. It doesn't matter what they think about you as long as they provide good customer service and carry out your wishes.
    BabyFruit Ticker
  • edited December 2011
    Thanks ladies :)
  • edited December 2011
    I would be a "nervous bride" too if the staff was constantly changing.  I would probably go bridezilla.  Crappy of them to leave it out in the open for you to see though...will only make you worried as it has done
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  • edited December 2011
    I think it might be normal for a business to keep notes, but unprofessional to show you personally. If an art gallery had a customer who regularly bought big artworks, they might note what they like, how they prefer the items wrapped and so on. Notes on personality predictions are odd though!
  • edited December 2011
    I've heard some shady things about the owners of that place...and that they were not very nice people to work with...maybe that's why there is such high turnover in their employees...I hope everything goes smoothly for you!!!
    Mr. and Mrs. Sharkdiver!
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