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New York-Hudson Valley

Rye Town Hilon was a disaster- ran out of rooms and sent my guests to another hotel!

We just had our wedding in June in New Rochelle and reserved our block of rooms at the Rye Town Hilton. Complete disaster! DISASTER! We had a large block of rooms reserved and as guests arrived were told there weren't anymore rooms avail. at the hotel even though they had reservations. They were sent to another hotel that everyone seemed to have a difficult time finding. These guests also had to find a way to get from the hotel they were now staying at, back to the Rye Town Hilton to get the shuttles we had hired to take them to the wedding! The whole point of hiring the shuttles were so people didn't have to drive, now they were driving all over the place since they also needed to get BACK to their hotel at the end of the night also.
I had people miss my ceremony because they were late due to all the confusion. This created so much added stress for my guests and my family it was an unbelievable error that really messed up the weekend for so many people.

Re: Rye Town Hilon was a disaster- ran out of rooms and sent my guests to another hotel!

  • edited December 2011
    wow! That is terrible!! Did they do/give you anything to try and soothe things over? 
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  • edited December 2011
    OMG that must be a hilton thing because I just experienced something very similar at the Pearl River Hilton.  I am posting my review on a NY board as well as the North Jersey board because I am so upset.  I am so sorry that happened to you!!!
    BabyFetus Ticker
  • krodnerkrodner member
    10 Comments
    edited December 2011

    it's so upsetting.  As more time passes  I'm learning more and more about my guests experiences.  There were a couple other wedding blocks there that weekend, one of my friends told me the woman in front of him was a mother of a bride getting married, and they sent her to another hotel also. 
    I can't they didn't even comp. me my room, I'm so mad I gave that place money.

  • Blu HeronBlu Heron member
    First Comment
    edited December 2011
    ANOTHER negative review by Krodner. Why does this website permit these posts from a sick human being?
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