Etsy question

mwhitson14 · October 2009

Back on July 28, I created a custom bid with an etsy seller to do wraparound labels for my invitations. Through a whole bunch of randomness, we last talked on September 10, and she said as soon as she got my favor tags done (she was doing them for free for taking so long with the labels) she'd send them out, priority mail and I'd have them by Monday or so. Fast forward through a tragic death in her family and 3 unreturned emails, I'm debating whether or not it's time to file some sort of claim to get my money back. I wanted to give her plenty of time to get through the death, but it's been 3 weeks since I've even heard from her. So, I'm a little unsure about what to do. Obviously time isn't a huge issue here, I've got a little under 3 months til invites need to go out, but I'm feeling a little impatient.

AmoroAgain · October 2009

I would. Mostly just because she's being so unresponsive. You don't want to go through the next 3 months expecting something from her, and then finding out that you have just a couple of days to get your stuff together.

mwhitson14 · October 2009

Ah great. PayPal is refusing to help me. FML.

AmoroAgain · October 2009

What?! Why?

peachkins · October 2009

Since you have some time, I would try to contact her once more. I would just mention that you hadn't heard from her in awhile and were wondering if she was still going to be able to complete your order. Tell her that you just need to know either way so that you can go with someone else if she's not up to it. Maybe you've done that already, but I still think it's worth one more try. If you don't hear from her after that, file the claim.

mwhitson14 · October 2009

They said since it's been 45 days from my original payment, my window of time to file the claim is up. I'm on the phone with them now, using some Southern charm.

peachkins · October 2009

Good luck! I would understand the 45 day window if you'd actually received a product, but you haven't even gotten what you paid for yet.

mwhitson14 · October 2009

That's what I tried to explain, especially since it's handmade goods.

janedoe1113a · October 2009

Yea, paypal normally has a 30 day window, which I think is pretty ridiculous. Hopefully you get something worked out.

MissIntentional · October 2009

oh no! i've paid for 2 things on etsy already that i've yet to receive. (i'm not expecting them for months still.) i never thought of the paypal 45 day limit! that's kind of scary!

peachkins · October 2009

You can report a transaction problem- meaning you paid for and didn't receive goods- directly to Etsy. You may want to try that if you haven't already. I think I would still send one last ultimatum to the seller. Have you tried contacting her through Etsy's "conversations" or is that what you mean by e-mail? Might be worth a shot.

Misty461 · October 2009

The same thing happened with me through e-bay for my silk flowers. Since it's been more than 45 days, Paypal, Ebay, and my bank wouldn't help me. I filed a claim on www.ic3.gov, who knows if that will get my money back. Good Luck!