Destination wedding: no one will return my e-mails!

katiebeth93

I'm trying to plan a wedding in Mexico. Because it's just my fiancee and I and our parents going, I've already booked rooms at a resort. The resort has an entire department devoted to weddings. Despite that, I have sent e-mails to the FIVE different e-mail addresses I have found, and no one has returned a single e-mail in over a week. I even called this morning and talked to someone in the planning department. She gave me another e-mail address and said she'd confirm right away when she received my e-mail. She never confirmed.I'm so frustrated. Has anyone else ever done a destination wedding and experienced a similar problem? Do you have any advice for how to make plans from so far away? Should I just get a planner to go deal with all of this for me?

kikibaby

I haven't planned a wedding in Mexico, but I've been there many times.  It seems like everything operates on a different, much more laid back time schedule.  If it's an emergency, I would just call.  Otherwise, try to relax and give them a couple of weeks (although I know it's frustrating at times).

georgia_bride09

I would just do business via phone and fax if e-mail is not a good way to communicate with the venue. Maybe have one of them e-mail you something to see if you receive it.

janedoe1113a

Since they don't answer emails, I would recommend all correspondence go through phone.

salt78

There should be a planner at your resort that will help you with this. I'm assuming it's one of the people that you are trying to email. I have never had any issues with my resort (they have made it super easy), but I would suggest posting this on the Destination Weddings board also. Not many of us on here are destination brides.

aprilrose975

Have you checked your Spam file.  Maybe they are emailing you but it is not going in your inbox.  Just a thought. 

lyndausvi

Have you checked your Junk Mail folder?   I found some of my email end up there. Anyway, I would give the person you spoke to until tomorrow to respond and then call them if you do not hear anything.

dianenjnj

resorts in mexico (cancun?) are notorious for this...first, call and get the name of the general manager and try through him/her...you'll do best if you have someone who can communicate in spanish.second...this is my personal opinion...i would get married by a jop here first...then have the ceremony there...if you think not getting a email within a week is bad, try not getting a marriage certificate in close to a year.on the positive side, you have alot of time...they do weddings multiple times a week at most resorts there and are experienced....however, everything is on mexican time...which is very frustrating for americans.

ExpatPumpkin

How can I help? I live in Mexico

Mrs.B6302007

ditto el telefono'

katiebeth93

@mrs.jesse: This is kind of the impression I'm getting! I've got two 400-minute calling cards, so I'm hoping that from here on out I can try to deal as much as possible via phone. Doesn't help though when I call and they go, "What's your e-mail address?" I'm going to keep trying, though! And it *is* really small which is why I feel silly even asking about a planner, but I wonder if a person there actually in person, it might not be useful in getting what little I need done, done.@dianenjnj: We are already planning to get married by a JP here in Oregon. I don't want to have to worry about a lot of paperwork and stuff while I'm down there.@ExpatPumpkin: Know anybody in Puerto Vallarta? ;)Thanks for all your help guys, and I will take this over to the Destination Wedding board. I didn't know there was one! Thanks!- Katie

ExpatPumpkin

No, sorry

maggiewvu

katie - we are honeymooning in PV.  which resort are you using?