Wedding Etiquette Forum

Do I have to tip poor service from a caterer?

My caterer started off like she was very helpful and willing to do all these extras for me that I never asked for.  We tried her food at the taste test and it was wonderful.  We paid her in full a year in advance for our wedding at that time she said nothing about a tip or gratuity included in the bill.  Then it started going down hill.  When we had to change locations from a friends pull barn to our back yard.  She then told me I would have to pay her extra to rent a kitchen. Why? the original location did not have a kitchen-she said she was going to set a kitchen up there and that she couldnt in our back yard.  Well then she decided to cook in our kitchen and that she wouldnt charge us.  Okay fine.  Then we had a meeting scheduled a month before our wedding to go over final details.  She never showed up-I called her and she said she forgot so we had to reschedule for the next weekend!  Finally had our meeting and she said that she was cooking the food in roaster mostly and that is fine we set up extra tables in our kitchen for her to have space for them.  At that time my fiances mom even asked if she had enough and she said yes.  Everything seemed fine but right before she walked out the door she pulled me aside and said that she expected a 20% tip the night of the wedding.  that meant I would have to tip her $500!  I told her I would tip her after the wedding and left it at that.  So two days before my wedding she called me to tell me I had to provide her with 2-3 more roasters and that she had leftover garlic bread from another wedding and wanted to switch out my corn bread muffins with those at no extra charge!  I told her paid for the muffins and I wanted them and then I had to call neighbors and family for roasters.  So day of wedding she shows up an hour late-causing me to be late for my hair appt.  She also forgot salt and pepper and a coffe maker- my mom had to call around for one at last minute.  I am super peeved with her and I dont feel I should tip her anything let alone $500- I dont know what to do- I am completely floored with her behavior.  At the end of the night she tried to take our leftover desserts home with her-which she did not provide- I bought my own drinks, pop, dessert ect.  I just dont know what to think-any opinions?
BabyFetus Ticker

Re: Do I have to tip poor service from a caterer?

  • I'd also like to add that it was a buffet all she did was cook and set the food out.  she told me before that it would only be her, her husband, and her daughter but then she showed up with two other people.
    BabyFetus Ticker
  • Other than being an hour late, was the food and service good?
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  • No it was not good- there was no salt and pepper and she forgot a coffee maker!  The food was good except that she turned my black eyed peas into refried beans.
    BabyFetus Ticker
  • She had no salt or pepper to cook with at all?  Like, the kitchen she used didnt have any?  One of her hired help couldnt run to the corner store and buy some? 

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  • To be fair, you never HAVE to tip anyone.

    I wouldn't tip her, and I'd post reviews on Yelp, etc about how bad the service was.
  • Tipping is aways optional unless it was included in the contract.

    Honestly, I would tip 10% in this case.  And I am usually a great tipper
  • Check your contract, first thing.  It is possible a required tip is in there, unfortunate though it may be.  If it's not in the contract, I'd give a much lower tip - 8-10%, and as PP said, leave very negative reviews for her.
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  • Don't give her $500 if she sucked. You are not required to tip her 20% (or anything at all) if it's not in your contract but I'd give her a tip, even if it's much smaller, as she did provide the food for your wedding.

    Definitely leave her negative reviews on sites like Wedding Wire.  
  • Does she run her own catering company?  From what I understand, owners of a company aren't people that you tip anyway - just employees of a company. 
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_tip-poor-service-caterer?plckFindPostKey=Cat:Wedding%20BoardsForum:9Discussion:35e0c76f-224d-4f88-b482-a6c8441f9b48Post:98659189-4078-4e2a-ac8e-b13cbf9a1ff9">Re: Do I have to tip poor service from a caterer?</a>:
    [QUOTE]Does she run her own catering company?  From what I understand, owners of a company aren't people that you tip anyway - just employees of a company. 
    Posted by ecsmiles[/QUOTE]

    That's not really true.

    Like PPs, I'd tip around 10%. If you aren't contractually obligated to tip 20% and you were dissatisfied with the service, tip less.
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  • lol, she tried to take leftover food that wasn't her's!?  I want to hear more details about that encounter!
    Wedding Countdown Ticker
  • After that level of unprofessional behavior, I wouldn't tip unless the food itself was outstanding. But that's just me.
    Wedding Countdown Ticker
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