Poot on you Macy's! Silverware Snafu F/U.

andy71781

Background (XP from Registering):  I registered for a silverware set and received one from UPS from Macy's.  Upon looking at the packing slip it is clear that it was sent to another bride named Andrea who lives in NY from somebody I don't know.  The ladies of TK and I agreed that the right thing to do is to notify Macy's.

So I called and was placed on hold for 15 minutes.  I was then told that I needed to return the silverware with the packing slip to a Macy's store (not ship it back) ASAP.  Macy's won't send out another silverware set to this girl until I return it.  This is a $50 gift - on sale right now for $30.  I think Macy's should not make this bride wait or make me rush in to fix their mistake!

Now I have to take time out of my lunch hour to return it and explain to the sales clerk what to do with it and probably deal with their confusion.  I guess I'm annoyed that the guy didn't even say thank you for letting us know - he just said - you need to get that back to the store so she can get her silverware.

Brie2010

I've had terrible service from Macy's, both with our registry and buying off a friend's.  They kind of suck.

AmoroAgain

Ah well, at least you're doing the right thing and karma won't eat you for silverware.

squirrly

That's good of you to do the right thing, but I really feel like Macy's should get the gift from you the same way it came to you - via FexEx or UPS or whatever.  It's not your fault they screwed up.  I'd call back and keep asking for a supervisor. 

ZRex

That is crazy.  I'm really surprised they didn't at least say, "thank you so much," etc.

frenchy730

I would call them back, speak to a supervisor, and tell them you shouldn't have to take time out your busy day to fix their mistake.  They should send you a pre-paid shipping box where you can send it back, and they shouldn't make the other bride wait for her silverware either.

Wouldn't it be funny if OtherAndrea was on the knot and saw this?  hah.

carrieoz_76

Yea, Macy's screwed us big-time on a bed purchase, and since then FI has HATED them.  It's only due to my strong negotiation skills that we still have a registry there - which is only because our guests prefer to go there, and I like the variety of options they provide.  When we're done with the wedding stuff, we probably won't buy home stuff there again.

andy71781

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_etiquette_poot-macys-silverware-snafu-fu?plckFindPostKey=Cat:Wedding%20BoardsForum:9Discussion:b2cc5916-6d24-4d3a-a540-deea05c3e981Post:5551f9ef-d7e8-48f8-9e07-78f2c1e28cc1">Re: Poot on you Macy's! Silverware Snafu F/U.</a>:
[QUOTE]I would call them back, speak to a supervisor, and tell them you shouldn't have to take time out your busy day to fix their mistake.  They should send you a pre-paid shipping box where you can send it back, and they shouldn't make the other bride wait for her silverware either. Wouldn't it be funny if OtherAndrea was on the knot and saw this?  hah.
Posted by frenchy730[/QUOTE]
I wish!  If she was out there I'd say - hey Andrea so and so - I'll buy you those and then we'll BOTH have them.  I have tons of gift cards to Macy's but what I do not have is tons of time to go there.

parker624

Macy's sucks.  I recently was mailed a gift from my parents' friends.  I wrote the thank you, and today my mom got an email from the friend saying "Parker wrote a lovely thank you note, but said the gift was a cannister.  We bought her a bowl."  Well, it turns out they bought a $200 bowl from Macys and a $50 cannister was shipped to me!  We'll see how Macy's fixes this one.

tenofcups4me

I don't know if you already brought it in to the store, but if you haven't, I'd call them back and tell them it's simply not possible for you to bring it to the store. If they'll send you a pre-paid label, you'll be happy to ship it back to them. If they can't do that, they'll have to wait until you're able to make it to the store. I'd also ask for some sort of store credit or similar for your trouble in returning it to them.

irshis20

As pp said, I'd tell them that it is impossible for you to return it to the store. You don't have to give a reason. This is completely their fault and you should not incur any expense or effort to fix it. Tell them to schedule a UPS pick up after they send you a new label. And if I were you, I'd confirm with them that Andrea did not receive a gift that should have gone to you!