I realize I never updated you ladies on what the result was. So I called them up on Monday. First spoke with the operator who answered the phone, told him right away that I wasn't sure who to talk to and explained my story. He was very apologetic but said he needed to transfer me to a manager.
So the manager answers, I ask if she knew what the situation was and she said she got a little of the synopsis about our limo getting lost. The first thing out of her mouth was "well that doesn't make any sense, he's one of our senior drivers." I agree with her that it doesn't make sense but that still doesn't explain why a 15 minute drive took over 40 minutes. She looked at the log and did agree that it took to long, but no type of apology whatsoever.
I then go on to talk about the guest shuttle getting lost and not having air conditioning. She asks me if I knew which bus it was (meaning which confirmation number since there were two shuttles) - WTF? How should I know which bus it was, I don't know which one was linked with which confirmation number. Then she sort of accusingly asks me if anyone had contacted them the day of about the air conditioning. I said no, my guests originally didn't want to tell me about it because they didn't want to stress me out. Also, I didn't call sooner because we were still on our honeymoon.
In a somewhat snotty voice, she asks me what I would like them to do - I said some sort of discount would be nice. So she said she'd give me a refund - I should have pushed for more but I was sick with dealing with her. She said that accounting would have to do it tomorrow (which would have been Tuesday) and that she would send me an e-mail when it was done.
Guess what? No e-mail. No refund yet. I have never experienced such horrible customer service.
So ladies, what would you do next? I'm horrible in situations like this because I'm not good at being a biitch.