so FI and i went to LV this past weekend (with his parents) to look at ceremony / reception sites, etc. and we met with planners at a few places. We were really excited to go to the Venetian because we really like the hotel and the prices were actually reasonable (comparatively!). OMG - we had the most horrible experience.
I don't know if any of you have been to their office, but there are two desks and about four chairs. There were four of us, so when our coordinator came to meet us, I assumed we'd be going elsewhere - especially since there was someone working at the other desk. Nope. Bad assumption. We met right there. And about halfway through our meeting, the other person starts making calls. Now I understand if a call comes in, but she started MAKING calls. I was shocked.
Then they told us that, while they could look at a room and see it's available, they have to request it - and that takes up to about a week to see if they can have it or not. WTF? Made me feel like they wanted to see if something better could come along.
The coordinator was also trying to upsell us on chairs - which are about 12 / each. (Umm...yeah, I'm not spending a lot of money on chairs) And she couldn't tell us anything about pricing for centerpieces, because everything is custom.
Basically, as much as we love the place, and as reasonably priced as it is, we crossed it off our list. My FI said that he thought the woman we spoke to was horrible and couldn't imagine me working with her.
Have any of you had similar experiences?