Sorry this is so long but I had to share my mom and my experience with this store. I am getting married in Minneapolis so don't usually post here but I'm originally form Michigan so we went shopping for my mom's dress at this store. See the below e mail to bridal gallery summing up our experience. "I doubt that my comment will make it to the customer quotes section of your web page but, I just want to let someone know about my experience at Bridal Gallery. A few weeks ago my daughter and I came into your store from Kalamazoo. We had found a dress on-line and you were the only store in Michigan that had what we were looking for. We came in and were helped right away, had a great experience and ordered the dress that I thought would wow my husband and family at my daughters wedding. What a great feeling. I got the call I was patiently waiting for and brought my mom, mother in law and two daughters with me to pick up the beautiful dress that I had ordered. The store was very busy, but we are very patient people. When I put the dress (skirt and top) on I was a little disappointed and nervous because the look on everyones’ face was not what I had expected. The biggest problem I had was that the darts in the top were very big and you could see them through the overlay. I asked about that and the girl told me she could try and press it out. While we were waiting we were looking at shoes and just wandering the store. An older lady came up to me and asked me in a fairly unfriendly tone “What are you waiting for.” I told her that the young lady was going to try and press down the darts. She grabbed the top out of my hands and started to press it out. After she was done I put on the top and there was very little change. She asked me if the bra I had on was the one I was going to wear with the shirt and I told her I wasn’t sure. So she told me that she hoped not because I was pretty saggy and needed to push those puppies up. I am sorry, there has to be a more tactful way to speak to people and my saggy breasts had nothing to do with the fact that the darts were bunched up and pointing outward. The seamstress came over and was very helpful telling me that she could take the dart out and replace it with a smaller amount of material and the under arms needed to be taken in quite a bit. When I took off the top I noticed that I had a 16W and thought that I had ordered a regular 16. I was trying to just get information on what the difference in the fit would be between the two sizes. I was NOT complaining I just wanted to know if I had gotten what I had ordered would I have to pay for alterations on top of the cost of the dress? After many very rude comments and a lot of unanswered questions I left with a dress that I am not sure I will even wear to my daughters wedding. The lady even went in the back room and made comments about me that I could hear. One being, That woman could never fit herself in a 16 in her life. She must be crazy to think that she can. I am sorry, I can wear a 14 in pants and tops and have a lot of room from any other store in the mall. I realize there is a difference but, I am not a size conscious person and would buy and 18 if that is what it takes. All I wanted to know is how is the top supposed to fit and if I ordered a different top would I need to have it altered. Was that so difficult????? I would like it to be known that everyone else in the store was very helpful and nice and we appreciate that more than anything. What we do not appreciate is the way we were treated by the older woman who had many nasty comments to say. She was very unprofessional, had little to no tact, and should understand that in the bridal industry you should be OVER sensitive to people’s feelings, not under sensitive as she was. She would not answer any of our questions and seemed appalled that we would even have any questions to ask. Also while I was there almost in tears a bride to be was in her bridal gown crying. What kind of rude things did she have to say to her?"