I just need a sanity check- either to get some support/advise or have someone tell me I'm being bridezilla... sorry this is long!
We went to Alfred Angelo for BM dresses. No one greeted any of us when we got to the store. If most of us hadn't been bridesmaid dress shopping recently and didn't have an idea of how the process worked, we would have been pretty confused. My first bridesmaid went to pay for her dress and I went up to the counter in time to see that the sale price hadn't been used (they were offering $15 off). When I asked the associate about it, she had to ask someone else if the sale I referred to was going on (which it was and that was taken care of). When my sister went to pay she wanted to clarify how much she had to put down on the dress. I had been told on the phone it would be 60%, which she was counting on. The associate told her she had to pay 100% that day. I was not at the counter then, and my sister didn't say anything to me until a couple weeks later. When I found out, I stopped by the store to ask about the policy again- I wanted to make sure I hadn’t been confused initially- and they confirmed the 60%. I asked if there was anything we could do for her since she spent $200 when she wasn't planning to and generally it was kind of a crappy experience. The associate took my name and number and said they would have a manager call me. No one called. I called them a week later. The associate on the phone said a manager would call me that day. Never called. I called the next day and a manager finally called me back and left a message. When I returned her call, I was put on hold for 10 minutes (ok, 8, but still!) and was told they could put the 40% back on my sister's card and then charge it again in a week or so when the dress came in. Am I being ridiculous, or is it legit to try to insist they refund a small portion of her dress just as a good faith/sorry-we-suck measure?