My DH and I paid Jon Westbrook to photograph our wedding. He has made our experience absolutely horrible.
We got married December 12, 2009. Jon has a horrible attitude and is so hard to work with. We got almost 500 images, of which half of them are too dark to print off. The formal pics with our families, including DH, myself and DH's two kids, we do not have. When we asked Jon about these pictures, he says 'You know, you can tell me that I'm supposed to have those pictures, but I'm telling you that I don't. I can't pull water from a rock'.
So, now, we are hiring a new photographer to re-do our most important pictures from our wedding day. You know those pictures that you choose to put in a larger frame on your living room wall so everyone can see the happiest day of your life? We don't have those and have to pay another $400 to get them, plus getting suits for the guys, redoing flowers, etc.
When I was trying to get a hold of Jon at one point, his wife told me to just call her, because he's not good at the customer service part. Who says that? That right there says a lot about him.
Also, he attempted to send us another disc of our pictures after we begged him to, and there are 179 images, or which 30 of them are pictures of his kids. Seriously.
So, I just want to basically give you girls in Michigan my review of Westbrook Photography. He just raised his prices, but he is still really competitive. But, he's not worth the hassle. I've been in tears because of this guy. He just doesn't care and let's us know it.
I have recently turned him in to the Better Business Bureau. Waiting to hear the outcome from that.