Vent- Bridesmaid earrings

Rachmarie23

I thought that  I had my BM and MOH accessories taken care of.  I am paying one of the BMs to make a necklace or bracelet for all of my girls, and I found the perfect earrings at Macys so I ordered 5 of them and 4 backup necklaces in case my BM doesn't have the time (she can be a bit of a last minute person).  

I pick up my mail today and the package arrived with the jewelry.  The packing slip was correct, saying that they shipped all 9 pieces, but I only recieved 1 pair of earrings and 1 necklace.  Yet I was charged the full amount.  So I try to call the customer service line, which takes about 5 tries to figure out how to get an actual person because its 99% automated (and 0 didn't work). 

Once I finally got through to someone, it took 20 mins for them to tell me that they ran out of product and are not ordering them in again.  So their policy is to sell more product than they have, not notify the customers about the lack of product, charge the client for the full price, create an incorrect packing slip AND have a horrible customer service line that makes it very difficult to rectify the problem.  After all of that they are going to refund the items that they didn't send, but now I'm back at square 1.  Ugh. They're going to send me a $20 gift card for the hassle, but I think my time is worth so much more than that.

w+c3

ridiculous!!

Rachmarie23

I know, right. I just wonder what happens to the little old ladies that forget what they ordered.  They would totally take abvantage of those who aren't double checking everything.  

arrestclementine

OMG that is awful!

rachel801231

I would be writing letters to the company and the better business bureau.  That's completely uncalled for!  I would have told them to keep the gift card because I would never order from a company that does that to its customers again!

rebeccaa12

OH NO that blows. So sorry that happened to you

Rachmarie23

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-club-boards_march-2012-weddings_vent-bridesmaid-earrings?plckFindPostKey=Cat:Wedding%20Club%20BoardsForum:955e4823-0be1-44ef-9ee7-99a63794e103Discussion:7de10243-1a25-4bdf-bf83-4e16ffdc957ePost:a08308f0-2629-4b5c-88ff-edb727f46757">Re: Vent- Bridesmaid earrings</a>:
[QUOTE]I would be writing letters to the company and the better business bureau.  That's completely uncalled for!  I would have told them to keep the gift card because I would never order from a company that does that to its customers again!
Posted by rachel801231[/QUOTE]

<div>Trust me, I'm not done yet.  Letters will be done.  Unfortuantly it is a store that I have my wedding registry through and we've already put the word out about it, so the gift card will likely be very helpful.  I just won't do much or any shopping on their website from now on.</div>