Macy's vent (problems again)

Rachmarie23

We finally opened the first gifts that we received yesterday due to FI being out of town for thw past week.  Anyway, one of the boxes from Macy's had plates on it that we didn't register for, yet a different item was checked off the list as being fulfilled.  So I spent 45 mins with their customer service person over the phone, telling her that this item never was on our registry.  (Sidebar- whatever happened to the customer always being right?)

Turns out their system erroneously used the same ID number for 2 different items, so I just happened to get the wrong one.  They're going to ship me new ones, but they did say that the same thing could happen again due to the numbers being the same.  Great!  How difficult can it be to just get something right?  Now I have to pack 12 plates up again fed ex them to Macys (on their dime) and hope that I only have to do this once.  

This come less than 2 weeks after they sold me jewelry for my bridesmaids that didn't exist and didn't refund my money or even tell me until I called customer service.  Hopefully my luck will change with them.

4n6chick

Can you just bring the plates back to the store?

I had this happen - my FFIL & his wife ordered two place settings for us for Christmas, and when we opened them they were the wrong thing (Cameo Platinum instead of Pure Red).  They'd had the website wrap them so they had no idea until we opened them.  Ended up being a somewhat good thing, though, because when I brought them back last week (we only got together with his dad on the 16th) they told me about a huge registry sale that was starting the 25th - buy one get one free for my place setting.  So I returned the two and they were able to pre-order me the four sets.  I got the first two in the mail today, they look great!

My only problem is I don't think they took the two back on the registry before selling me the four, so it shows that six have been purchased with four more needed and I think it's the other way around.