With a little over 4 weeks to go, I am SICK of dealing with certain vendors lack of professionalism and customer service. My reception is at St. Nicks in Oakland. If anyone is familiar with the venue, you know it has 22ft high ceilings and is pretty much a blank canvas to work with.I hired a decorator to do chair covers and overlays, hang paper lanterns, bring in trees, etc. I have had nothing but trouble getting in contact with them or getting them to respond to phone calls when I have had questions. If they were not familiar with the facility and had the equipment and the knowledge how to hang the lanterns from the ceilings at St Nicks, they would be fired by now.I have to take time off work tomorrow because they will be there setting up for a wedding and I need to bring them the extra lanterns that I bought. Also because since the owner wont call me back (she works during the day), I have to go there in person to deliver the lanterns and talk to her about a few changes that need made. I'm upset that I have to take off work -I could just drop the lanterns off at St Nicks, but since she wont get back to me, I have to go there and talk to her. I am disappointed in the sheer lack of customer service this vendor has. I called yesterday to check and see what time they would be at St Nicks, the husband answers the phone and doesn't know. He says he would have his wife try to get back to me with a definite time. WTF!!!!! I said that I was upset that I had left numerous messages for his wife and she never called me back. I said that its very frustrating trying to deal with them when I cant get an answer. He just laughed and said that his wife is so busy and try dealing with a bunch of brides! Sorry to be ranting, but this has been bothering me and I wanted to get it out. I am going there tomorrow morning and will go into work late. I am definitely telling the wife how unhappy I am with their customer service. They do beautiful work, but their customer service SUCKS!!!!!!! Wish me luck!!