The custom ties for my wedding were delivered last week. Upon opening the package, I saw that the chevron pattern on all the ties are going diagonally. Here is the link to the fabric choices the Etsy Seller offered me:
www.spoonflower.com/spelunks?type=&q=teal+chevron&x=0&y=0
I chose one with horizontal chevrons. http://www.spoonflower.com/fabric/791457
I also asked for one gray tie in the same pattern. The pattern of the gray ties is at a larger scale and going diagonally in the other direction. I had, at one point, asked if the pattern could go different ways but the seller said it would be difficult because she had to cut on a "bias (diagonal)" for it to lay right.
I thought she meant the diagonal angle of a tie's edges and not that she would turn the fabric diagonally. It was never explained to me that the actual pattern would be diagonal and I certainly would not have ordered if I knew this. I later told her (before I ordered) that my fiance nixed the idea of them going different ways anyhow. (He nixed the idea because diagonal chevrons clashed with all the other chevron details of our wedding.)
Am I wrong in thinking that if the angle would not be as pictured, I should have been explicitly informed of this? I tried to resolve this issue with her on etsy but she keeps calling my concerns ridiculous. She said I had to pay a 15% restocking fee ($50) if I am returning them because that is her policy on returned goods. Her policy states that exchanges can be made so I asked her if I could do an exchange for ties with the pattern going horizontally- she said she doesn't have the time to make them. Should I have to pay a 15% restocking fee when she is refusing to do an exchange?
Thank you for reading this.
