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Silly Customer Stories!


This thread is prompted by FI, who works for the cable company. He's got lots of silly customer stories and today, someone called, asking for the company to replace his monitor because it stopped working while the company was doing work in the neighborhood.  People call them all the time to complain they don't have internet because they don't have power from a storm....as if it has anything to do with the cable company.

My best ones are from working at supermarkets. I had a lady who demanded I bag her order very lightly because she can't carry anything heavy. So I put one item per bag. I learned this because the last time she came through, I made the mistake of putting her Immodium in with a can of vegetables and she flipped. She picked up the bag in the seat and yelled at me. I said well, the only way I could make this giant jug of wine that you bought (the only thing in the bag) is to drain it for you. i can also have someone put it in your car if you like.

In a paper bag, I put cans on the bottom, and a box of crackers and some softer things above the layer of cans. That's how you're supposed to do it. The woman started freaking out and screaming 2 inches from my face. She said, "Do you know what happens when you put crackers with cans???? You get crumbs!!!!"  She was seriously pissed. I wanted to ask her how she was carrying her groceries.

My family owns a bridal shop. My mom always suggests that people order the size that they are at when they order their dress because people always say they are losing weight and most of the time either don't lose it, or gain and then need alterations. Because this is so common, their policy is to put the suggested size on the receipt and to have the bride initial that they are declining to order the suggested size.  A few weeks ago, they had a woman threaten to sue them because he dress (ordered 3 sizes too small) didn't fit her.

So there's some examples. Whatcha got to share?
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You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.

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Re: Silly Customer Stories!

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    That happened at my doctor's office!! They changed the address to the new name of the business park and it took me to the very center of the city. Super annoying. Not their fault I rely so heavily on my gps though.
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    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.

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    I work in an inbound call center. I get stuff like this EVERY day. For example, today we had a woman who had ordered something 2 YEARS AGO and had not opened the box until now. She called today asking that we submit a refund for the items she stated she didn't recieve in the bos. We said no.

     

     

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    When I was in high school I worked at a popular chain sandwich place. It was on the corner of the neighborhood I had lived in my entire life. I answered the phone one day and a woman asked the cross streets. I told her and she asked for another one. I was confused and thinking "Another cross street? What is this lady talking about?" She got furious with me when I couldn't provide another cross street. I mean really, we were on a corner there are only 2 streets. She actually yelled into the phone "You are a dumbass, you bitch!" Then promptly hung up on me.

    The other thing that sticks out in my mind that is customer related happened after I worked there about a year and half. We often had people come in that would rather order in Spanish. Cool, fine, we had plenty of people that spoke Spanish working there. One day, a man came in and my coworker tried to take his order. The man mumbled something in Spanish. Coworker spoke it as well and told him that he could order in Spanish. The man did not want anything to do with that. He insisted on ordering in English. He ordered his sandwich with "blue bread." He got pretty irate with us when we told him that we didn't have such a thing and stomped out of the store. I worked with this coworker for another 6 months and we would just sometimes say "blue bread" and laugh like weirdos.

    The only other story I have from there involved a coworker that stole a purse (he claims he took it home to find the owner) but no one noticed because he took it from the outdoor seating around the back of the building to his car and another time harassed a male customer, called me a racist, and then proceeded to sweep crumbs onto the male customer's shoes. A screaming match ensued. I watched him get fired on the spot and promptly got a raise. That was an awesome day because that guy was horrible to me. He was a jerk.

     

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    Yeah I'm not a huge fan of things that can be crushed in with cans. Bags tend to tip over on the drive home and there goes my chips/bananas/whatever. We generally end up rebagging our groceries when we get to the car anyway. For whatever reason, they like to pack milk sideways. Milk jugs leak when not upright. Never have I yelled at anyone for that though.

     

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    edited August 2013
    Post removed due to GBCK
    Don't make me mobilize OffensiveKitten

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    MuppetFanMuppetFan member
    5 Love Its First Answer Name Dropper First Comment
    edited May 2013
    I worked at a supermarket for 11 years and was trainer for part of that. I was also a contendor in the best Bagger competition (the winner gets on Letterman). Training for supermarkets concerning paper bags typically has heavier things at the bottom of the bag and then you put lighter things above it. The bags have structure if done properly. If someone picks up the bag and carries it, the box of wheat thins that is above the cans isn't going to going to move and suddenly be in a position to get crushed.

    Plastic bags are a different story!!  Now, I did have a girl put a watermelon on top of a carton of eggs once.  My boss asked her what she thought was going to happen when she did that and she quit.

    Either way, if the woman didn't like where I put her box, all she had to do was tell me, not demean me. People do that constantly in supermarkets. I wrote my college entrance essays about it.

    ETA: I totally see why the training would annoy people, I'm just saying that's what is taught. There's actually a "perfect" way to bag and there a national competition about it.

    They put the milk sideways? bah
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    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.

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    MuppetFanMuppetFan member
    5 Love Its First Answer Name Dropper First Comment
    edited May 2013
    Trying to think of some good stories of my own. I can't think of any now, but I know I have tons.
    I got excited when I saw you post because I anticipated a Sex Toy Shop Story. I'm hoping for one of those for sure.
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    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.

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    I have a story where I was a customer, but the offender was another customer (this is the only story I can think of): I was at a gas station near some subsidized housing on my way to work, and the gas station is a booth rather than a store you can walk into, and the glass is bulletproof. This was my first time going here and I was not expecting to see a gas station so well prepared for crime. Anyway, another customer approached the booth and said, "Excuse me," right me behind me, and I turned around to see a guy with his hands in the pockets of his jacket and one of his pockets was pointing out like a gun. I jumped and yelled some expletives and he pulled out his hands, did jazz hands, and said, "Just messing with you." And the gas station owner cracked up. I refuse to go there again.
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    @zoberg holy crap. That's awful. That's seriously awful.
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    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.

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    @missax yup! Build walls for structure! The original trainer we had used to say "Build for structure and balance!!"

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    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.

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    edited May 2013
    Stage - I'll bet you have some good ones. While you're thinking-

    I worked for many years in a pharmacy. Lot's of strange things happen in pharmacies:

    Clerk found a large duffle bag full of various sizes and colors of dildos in the greeting card aisle. How do you forget something like that? No one ever came in to claim the duffle bag.

    G-rated story: Pharmacist recommended to customer that he use aspirin for his ear ache, until he could get to see his doctor. Customer asked pharmacist which brand would be small enough to fit in his ear.
                       
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    Teddy917Teddy917 member
    First Anniversary First Comment 5 Love Its First Answer
    edited May 2013
    G-rated story: Pharmacist recommended to customer that he use aspirin for his ear ache, until he could get to see his doctor. Customer asked pharmacist which brand would be small enough to fit in his ear.
    That is why they have to put those "no duh" warnings. You know the real stupid ones that are common sense.
    ETA Sorry that quoted weird.
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    Hahaha : ) I had to look up Tobias Funke. I've never seen Arrested Development. I'll have to check it out On Demand.

    We had several strange incidents. It turned out that the state was using the creepy motel next door as half way housing for men that needed supervision. 
                       
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    Well lets see I had a HM couple want a free refund because the groom got a mosquito bite on his pee-pee and he couldn't preform his husbandly duties.

    I had and lady yell, scream and then cry because Louis Vuitton store was closed.  Did I mention we were under a island wide curfew because of a HURRICANE?  

    Had a woman blast DH on Tripadvisor.com because he didn't have "locally grown organic STRAWBERRIES".   In the islands.   

    This past weekend s woman said she sent DH a list of her food restrictions.  DH never got the email.  They had IT comes in and do a complete search of the system no email.   Finally she resends the list.    It was 8 pages long.  Some spreadsheets had "can't have".  Other's had "can have".  There were products that were on both lists.     One of the staff didn't know of the cross products and sent her an amenity based on the "can have list".  She sent a 4 page email calling them stupid for giving her something she can't have.      She also blasted DH for not having a GF toaster on the buffet.  Oh and she is vegan, yet can have 1/2 an egg.   

    I had guests demand a partial refund because of rain.

    A bride yell at me because she was 45 mins late for her sunset wedding and the sun had already.   Like it was I told the sun to set early because I was made she was late? 

    A family complained and bitched that it was too many people at the resort.  This was xmas-nye.  Kids are out of school.  Not really a surprise.  Oh and she was there because, it was her kids break.  






    What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests.  Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated. 
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    Sure enough, there is an empty package in the VHS bin.  I hold it up to ask the 19 year old about it and the husband of the couple chucks the vibe at my head and bolts out of the store! And I mean ALL the way out.

    He runs to his truck, jumps in, and peels out LEAVING HIS WIFE STANDING IN THE STORE!  Needless to say, we got paid for the merchandise and she had NO issue helping the cops lure him back to the store to get arrested.
    Holy crap to both!  I can't believe threw it at your head AND left her there!

    Keep em coming. I bet you have the best ones all around, you have good stories
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    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.

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    edited May 2013
    When Viagra was first approved  for the treatment of impotency, a young, good looking man came in and presented the pharmacist with a dozen red roses. The card inside said 'Jen, thank you for the romantic evening.' It was signed by the man and his wife. He wasn't the least bit embarrassed. 

    *edit - first approved by health insurance companies
                       
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    @mairepoppy did people scream at the cashiers who have nothing to do with the prescription about it? or did they blame the pharmacists for the doctors not sending a script? or for them not being able to legally accept faxed scripts for narcotics?

    @lyndausvi What, You mean to say that you can't control the sun? I mean, they paid extra!
    I bet even if he had a gf toaster, some patron would've put a piece of regular bread in it and she would've blamed him.

    Oh, I just thought of this one:
    We had a woman in the middle of the summer come in to the grocery store in a wicked huge, winter coat (the ones that almost go to the floor). She was really soaking wet. We couldn't understand why she was wearing it. Before checking out, she stopped at the service desk to fill out an application for her shoppers discount card. She passed out.  They opened up her coat to give her some air and we found that she had TONS of things stuck throughout her jacket like meat and cans and cheese....  it was interesting going through the video footage of her stuffing her coat through the store. The best part is that all the info she was putting on her application was accurate.

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    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.

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    I think I shared this before awhile back, but my husband used to work for Best Buy's Geek Squad, and once this guy came in and asked to have what was obviously government spyware removed. Seems he was convinced they were watching him because when he would go to Google something, sometimes Google would say "Did you mean.....?" They were watching, always watching!!!!!
    What did you think would happen if you walked up to a group of internet strangers and told them to get shoehorned by their lady doc?~StageManager14
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    @MuppetFan - yes, to all. 

    Once an older customer yelled at me because his insurance company would only pay for ten Viagra a month. He and his lady friend were picking up his Rx on their way to the Cape for the weekend. He thought I had a lot of nerve telling him he could do it only ten times. The pharmacist jumped in and told him he could do it as many times as he wanted, but his insurance company was only paying for the first ten. The pharmacist gave him the price per tablet, offered to call his doctor for approval for extras, he declined.


                       
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    MuppetFanMuppetFan member
    5 Love Its First Answer Name Dropper First Comment
    edited May 2013
    I witness all those things just waiting in line. I was at Rite Aid once and this woman was screaaaaming at the cashier, then pharmacist saying that she said her father's doctor had just faxed over a prescription and she couldn't believe it wasnt ready. The pharmacist said, "we didn't get the fax...but it wouldn't have mattered. We cannot legally accept prescritions for controlled substances via fax, it has to be a physical copy and the doctor knows this."  The woman kept demanding that the pharmacist call the doctor to fax it again. She said, "I'm going to stand here until I get this prescription".  The pharmacist went back to work. The woman said "Can you believe her??" I said, "I can't believe YOU! and I think you're going to be waiting here a long time".
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    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.

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    This happened years ago, when I was putting myself through college by working at a local drugstore. The store closed at midnight, and I always worked that shift on Friday and Saturday nights. One night, it was about 11:30pm, and things were winding down. Few customers were in the store, and I had caught up on everything that needed to be done, so I was thrilled to see a young guy walk through the door with a small store bag. "Yaaay, a return!" I thought. He came up to the front till, pulled out an open box of condoms, and said, "I'd like to return these. They're too small." Plain as day. At this point, I was lily white pure, and shy about things like that, so I stuttered out that he needed to go talk to the Pharmacist about this. I also wasn't sure if we were able to accept returns like that. If I were in that position (pun really not intended) now though, I might have some fun with his little conundrum!
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    did they accept the return? someone returned a box of caff free diet coke to us less one can. They didn't realize they bought caff free. We totally accepted the stupid return.
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    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.

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    smalfrie19smalfrie19 member
    Combo Breaker First Anniversary First Comment 5 Love Its
    edited May 2013

    I have another one. I had a customer once (we do merchandise for a lot of different companies and we often get THEIR customers looking for THEIR services ie insurance, cell phone service, engine trouble etc) who was livid about his insurance policy or something and he called and got my FI and my FI told him if that he continued to use that kind of language he would disconnec the call. Well FI did and then the guy called and got me. Well I patiently told him the same and eventually got through to him that I was not the company he was looking for and he needed to call them. ....

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    lyndausvi said:

    I had and lady yell, scream and then cry because Louis Vuitton store was closed.  Did I mention we were under a island wide curfew because of a HURRICANE?  


    I would yell, scream, and cry if I was about to get Louis Vuitton and it was closed, too, but only in my head. Outwardly, I would just say, darn it! and move onto whatever I was doing next (which would be going right the F home if there was a hurricane).

    I know I must have a better one than this one, but here's what I got for now. I worked at a breakfast restaurant as a hostess/cashier in high school. The first customer of the morning came in and paid with a $100. I forget how much money they'd have in the cash register when I first got it, but not enough to make change for a $100. I told him I just had to have a manager change it and he just kept flipping out and yelling at me about being unprepared and what kind of establishment wouldn't be able to make change for $100. I explained that we could but because he was the first customer, we just didn't have enough right in the drawer. He just kept arguing when I could have had the change to him within a minute. Plus I was just a 16 year old kid. It's not like I got to choose how much money was in the drawer.
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    What does this all say as a reflection on humanity?


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    You'll never be subject to a cash bar, gap, potluck wedding, or b-list if you marry a Muppet Overlord.

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    MuppetFan said:
    What does this all say as a reflection on humanity?


    that the majority of humanity are fucking idiots?
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    missax said:
    Harry87 said:
    MuppetFan said:
    What does this all say as a reflection on humanity?


    The entitlement era is in full swing; everyone gets a trophy for participating and tantrums always work.

    So true. FI and I were talking about this the other day when we drove past the local soccer fields and saw a sign for Fun-Fair and Positive Youth Soccer League where everyone's a winner. FI went on a mini rant that our kids will not be in any league/teams that didn't teach kids to lose gracefully. He also ranted that he'll be so sad if our kids don't like soccer.
    Did you watch Parental Guidance?  So funny.   Billy Crystal's character went crazy when he found out there were not strikes at the kids baseball game. 






    What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests.  Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated. 
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    lol makes me think of Meet the Fockers when they go into his childhood room with his participation trophies and 8th place ribbons..
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    Oh, the stories I could tell you about working at Petsmart for over 3 years as a cashier.  Now I'm just trying to remember the best ones.

    "Crazy shoe lady" is what we dubbed this one woman.  She came in, wanting to "return" 6 pairs of the most expensive doggie snow booties we sold.  They're $50 bucks a pair.  She grabbed them off the shelf and wanted to return them without a receipt.  We know for sure she had just grabbed them.  We normally do no-receipt refunds for store credit.  She demanded we give her cash.  She got all pissy with the cashiers and asked to see the managers.  During that time, she picked up other merch and started throwing it at the cashiers.  Police came and took her away.  She got banned from the store.  She's apparently banned in a lot of stores, according to the cops.

    Another customer came in to buy some stuff, and had an issue paying for it.  He asked if he could come back later, but probably wouldn't be back for at least 3 hours, but would still be back later that day.  We wrote down his information and agreed to hold his stuff.  One of the things he was buying was fish.  In these situations, we're not allowed to keep fish in the bag.  I called up the fish dept, and they came and put the fish back in the tank, like we're supposed to.  The guy comes back 4-5 hours later, and I was still the cashier.  He yelled at me when he realized that we put his fish back.  It literally took less than 5 minutes to re-bag his fish.  He yelled at me for this.

    Another customer came in wanting to return a bunch of items she purchased for her dog who recently passed away (lies, btw).  She didn't have a receipt (I wonder why...).  She wanted us to put the money back on her card, or give her cash.  We said that without a receipt we could only do store credit.  She was upset, saying "well my dog just died, so I don't have any reason to come back, I need actual money".  Meanwhile, she kept changing her story, and we all knew it was BS.  She asked to see the manager, who told her the same thing.  We looked at what she was trying to return, and over half of it were products we didn't sell.  We told her this, and she got REALLY mad, and started yelling at us, accusing us of adding to her grief.  We told her we had never sold those products, and even for the ones we did, the best we could do was store credit.  She accused us of having bad customer service and left.

    I've really saw everything when I was there.  If I think of any other good ones I'll let you know!

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    rel1988rel1988 member
    5 Love Its First Answer First Comment First Anniversary

    I work in a male dominated industry so when non-regular customers come in they assume I don't know what I'm talking about because I'm a "girl" and will literally asked to be helped by a male for that reason. I love being able to prove them wrong and shut them up when I do know what I'm talking about.

    On the flip side there are also huge creeps. I've had a handful of time where guys have literally sniffed my hair or right next to me and told me how nice I smell. Uh, thanks.

    This is by far my favorite though. I was actually out making deliveries to a local farmer. He had a couple men out there working, one of them being an elderly man probably close to 70. He bluntly asked if he could take me in the back for 10 minutes for $25. I was so caught off guard I just laughed and didn't answer. He then came back with, "You want more then that? Well I only have $25 on me. Will you accept a personal check?". I didn't stick around long enough to find out if he was serious or not.

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