Jeweler issues

jolene118

So my fianc got my engagement ring online from a legit company and everything. The ring turned out a little big, so I took it to Chateau at Pittsburgh Mills to get it resized. I took it there because its pretty close to me and they do their work in house. Got my ring resized and it fit perfectly went down 3/4 of a size. However, 2 weeks later I noticed my stone was extremely loose. I took it back and they said they would fix it. I ended up having to leave it overnight, but when I picked it up it seemed much better. THEN about 3 weeks later I noticed my stone was loose again! I had my fianc take my ring back because I had to work, but apparently the jewler said there is nothing he can do. He said my setting makes it difficult to tighten because it is a tension setting. Now I am very upset there was no problem with my ring until I had it resized! And when they fixed it the first time he never indicated that there would possibly be a problem.

I'm going to take it somewhere else to get a second opinion and contact the company who made my ring but my future inlaws suggested I take it back to Chateau and tell them I will see about having someone else fix it and that I want them to pay the bill, and if they refuse that I will take them to the magistrate.

I was just wondering if anyone has any similar experiences or advice for this situation. Thank you very much!

emilyb213

I would be hesitant to take it back to Chateau if they have already tried to fix it twice with no success. I don't know if legally, you have much of a leg to stand on because there is some risk inherent in having someone other than the jewelry maker doing repairs. You will probably end up spending more time/money in small claims court than the repairs will cost.

I would suggest looking into S. Kaufman Jewelers on East Ohio Street in the Northside, Henne Jewelers in Shadyside, or Orr's in Squirrel Hill for repairs. S. Kaufman has a fantastic reputation for repairs and custom work (I've never used them, but several people I know have). If you go to Orr's, I would recommend speaking to Duane, as he handles most of their in-house work. He is phenomenal and we have had nothing but postive experiences working with the staff there. Good luck, and I hope you get your ring fixed soon!!

ash241

Is it the kind of ring where it's just held like with no prongs? Just between the metal? I always thought those couldnt be resized because I read that one time and told my FI that so he would know.

I know if you have little stones too like pave on the side those fall out with a lot of resizing. Do you have jewlery insurance that could cover this?

jolene118

Thank you both for your input. We ended up calling the company he got it from and they said they should be able to fix it for free. I am a little nervous about mailing it across the country, but that's what insurance is for, right?

Here is a link to a picture of my ring (I hope it works!)

https://sphotos-b.xx.fbcdn.net/hphotos-snc6/282259_10151026936151798_589590133_n.jpg

emilyb213 - I am hesitant to take it back to Chateau. Thank you very much for the jewler suggestions! I will definitely use them in the future.

ash241 - It does have a little bit of a base underneath, but there are no prongs on it and it is pretty much held together from like the band on the side. I did some research and I think they can be resized, but it is trickier and most jewlers do not do it. I was frustrated because after realizing what kind of setting I had, the guy from Chateau should have known if he would do it properly. I do have my ring covered under insurance also