Hi Knotties!
I felt compelled to write a review of this terrible limo company after they screwed over my sister and brother in law, they almost ruined the whole day! Please do not use them!
I booked 1 party bus and 1 coach bus 1
year in advance and 3 days before my BIG day, the owner called to
tell me the paperwork for the fleets fell through. He offered me a
coach bus that was half the size and for the same price! I believe
they took my order and my money over a year ago, but booked the
fleets at the last minute. Anyway, the day of the wedding, we got on
the party bus and drove about 2 miles down the road when the bus
started smelling of oil and the driver pulled off the highway. A few
minutes later, he drove another 5 miles before stopping for good.
Pre-departure vehicle inspections should be done on commercial
vehicles as a safety precaution, so either the driver knew, or should
have known, that there was a problem with the party bus before
picking us up. My sisters called the Elite Limo owner to tell him
to ask for a solution. They also called guests who were waiting at
the church to come and pick us up. After the ceremony, which started
an hour late, the owner arrived with a van and 2 cars. The reason I
paid all the money for the party bus was so the entire bridal party
could ride together, share champagne and create lasting memories.
Instead, we sent the van away and used the 2 cars plus 2 of the
groomsmen’s cars to drive to the picture location and reception.
When we arrived, the owner had no shame in asking our groomsmen to
bum a cigarette. That was just the icing on my freakin wedding cake!
Then there was the pint sized coach bus
for which I reviewed the itinerary countless times with Elite. It
was to leave the hotel at 6:00. The bus left BEFORE 5:45
leaving guests stranded at the hotel and having to pay for cabs to
the reception, completely defeating the purpose of me paying for the
bus!
The party bus cost me $1,000 and while
I was on my honeymoon, my sister called to BEG the owner to give me a
PORTION of my money back. Of course, he didn’t want to reimburse
me a dime, but my sister persisted and he agreed to refund 30%. She
was not happy with that and pushed him to 50%. Of course by the time
we got back, the refund check hadn’t arrived so I called the owner
myself. He refused a full refund and blamed everyone else he could.
He refused to take ownership for the fact that he and his company
did not deliver the services his client paid for. He blamed my
sister, he blamed me for paying a year in advance, he blamed my
husband for not wanting to ride in the minivan, the list goes on and
on.
I know this may surprise you, but it
took over one month for me to receive the 50% party bus refund. I
cannot make your decision for you, but I promise you, if you do not
book with Elite, you will have the peace of mind that I was missing
on my wedding day. Save yourself the money, the time and the
hassle and book ANYWHERE else. And don’t let the good reviews
you find fool you, I think those are probably relatives.