A little vent here...
We ordered our rings mid January; FI is getting one custom made and the ring I chose is part of a set so it just needs to be resized. They told us the wax for FI's ring would be ready in 3 weeks tops, so he could try it on and make any changes before the ring is made. Well 3 weeks go by and no one calls. We wait another week and with no call, FI calls to find about the status (he was soooo excited about the ring). He kinda gets shuffled around but they tell him that it will be ready by Tuesday (he called on a Thursday). Of course, no call on Tuesday. He waits until the following Monday to call again and this time he's not as patient. He tells them that he will be in on Wednesday so it better be there. We went in on the Wednesday and it was there, but it was clearly just thrown together at the last minute; the tag said it arrived the day before so clearly someone rushed the order on Monday after FI called. His ring is fairly simple but they put zero detail in the wax and it was kind of insulting that after 2 months they did something overnight. We expressed our frustration with the lack of service and we were assured that they would make sure the rest of our experiences with their store were positive and that the ring would be ready in 2 weeks.
Soooo, yesterday was 2 weeks, and of course, no call. FI and I are torn on what to do. FI is thinking he'll wait until Monday or Tuesday to just drop in and ask about the ring. I know he'll raise hell and I don't want to witness that mayhem (I think he actually enjoys it lol). I would rather just ask them for our deposit back and go elsewhere. I have zero faith in this store and I am very insulted that they cannot even have the courtesy to call us knowing that we are expecting a call. What happens in the future when we need something? If their service is this bad BEFORE we get our rings, what will be be AFTER?? FI wants to swindle a deal; I care more about reliability and service.
What do you think we should do? Try to pay less and stay with this jeweller? Or just take our business elsewhere?
(ok so maybe a long vent lol)