Almost ruined the wedding. Had to find second person to fix the dress. She wouldn't admit the mistakes although the second tailor used my dress in a class on what not to do in tailoring for her students.
No refund.
I wouldn't be so harsh to someone had it not been an awful awful experience that she won't admit too. She somehow in her mind makes us out to be in the wrong. I know because I talked to her on the phone after the wedding and she hung up on me when I asked if any money would be refunded.
Here's what happened:
During my final alterations appointment, Lee had admitted that it would take an additional day to complete the work but only called to let me know of the additional time needed 10 minutes before the appointment, which caused great stress given that I live in Cincinnati and am a school teacher so taking off work to drive to Indianapolis as I did that day is not an easy task. Regardless of the inconvenience, we were still charged for incomplete work.
A few of the issues inlcuded a button torn off from the back, and a bustle that was in a complete mess. The inside of the dress was written over with a No.2 pencil. A flat layer of tulling on the inside bottom portion did nothing for the dress. The chest area was the most difficult and frustrating part to fix. Finally, on a personal note, I did not appreciate being called fat because of the screw up on her alterations.
I spent an additional $550 to fix the alterations (altogether the end result was alterations that cost nearly as much as the dress). The lady who did the additional alterations (actually fixes) was in shock of some of the charges, and literally used the dress as a prop to show her students in her sewing class she teaches.
On a side note, finding someone to fix the alterations 2 weeks before the wedding was not easy.