How many times do I need to call my insurance company and tell them that they ARE my primary insurers. I dropped my insurance through work at the end of 2011 because DK's family plan is 100% paid by his company, and I have a premium. I added Wolverine to his plan in Jan 2011 me in Jan 2012. I am calling them monthly because they keep bouncing back claims for the two of us saying that we have other primary insurance. It's been 18+ months for Wolverine, and 6+ months for me, and multiple phone calls. Why isn't this being corrected?!
I called early May to sort out some April EoB, and gave them a heads up about my May 15 surgery. Somehow these claims *still* bounced back.
Re: s/o Grrrrrr
I think this is solely on the insurance company. some sort of system issue - i call, they reprocess the claims and update 2 different systems, and then somehow things revert a month later.
i don't know if DK's HR people can help. they're in Geneva. They push paperwork through, but not much beyond that.
This. Once they had that paperwork in file, things sorted out relatively easily.