Hello Ladies!
Omg more like I Don't! I Don't Bridal!
Literally the biggest disappointment. You WILL find the same dresses elsewhere with better service; or just service in general. Yes, they have a great selection, but it is seriously not worth the visit. Go to the designer's website and find a different boutique. I PROMISE.
I'd like to share our experience at I Do! I Do! Bridal today --- and it was horribly disappointing! From the moment we walked in there was an awkward stench [wet dog?] & obvious stains on their carpet from spills...extremely unpleasant. When I told them we were their for our 11:00am appointments for 2 of my bridesmaids, the receptionist replied, "Ok, so-and-so we'll be excited because now there's something for her to do". Um, talk about unprofessional! Not to mention another teenager working their at the desk was having a side conversation and said 'oh crap'...not like it's a huge deal to say it, but seriously in front of customers looking to drop hundreds/thousands of dollars??
So we walk to the bridesmaid section and I tell the girl that I want a specific color - teal - so I want to see the swatches from the designers so we know what dresses were available in that color. Well, apparently that was too confusing for her and she said that's not how they do things there. She said we have to try on dresses first, THEN see if it's available in the color we want. I told her, "Um, no I'd like to see the swatches first ...I don't want to waste my bridesmaids' time trying dresses on that aren't available in my color". After repeating myself twice on how I wanted to do our session, She comes back and just drops the swatches on the table with major attitude, as if I had a ridiculous request to see swatches first. I understand if there was a certain way they usually run things, but in NO way was she accomodating or even listened to what I was saying. If she did she would have realized that I was saving her time also.
And then while the girls were looking at dresses she mentions that we needed to start trying on dresses because we were "already halfway through our appointment". I look around and guess who else is in this huge room with us? NO ONE! The associate to customer ratio was seriously like 5 to 1. And mind you, this is coming from the girl that was going to be excited because she had 'something to do'.
THEN, my bridesmaids overhear the associates making FUN of us by saying:
- Associate 1: "So how many swatches did you have to pull?"
- Associate 2: [says something under her breath]
- Associate 1: [sarcastically] "Swatch party!"
Are you serious?! It's unbelievable how rude and unprofessional these preteens were acting. One of my girls actually confronted her asking if there was a problem with us seeing the swatches first because this is supposed to be a fun experience and they making it awkward and uncomfortable for us --- you know, talking 'crap' about us while we were in the same room.
I wanted to leave the moment I heard this story [I stepped away to get water], but because of their large selection, we stayed to try on dresses to get ideas and obviously go elsewhere... which we did: had a GREAT experience at the Wedding Accessory Superstore and ordered the dresses there...as in the SAME dress we could have ordered from I Do! I Do!.
I just don't get how people with zero customer service skills can even work at a place that could have easily earned over $1,000 worth of our business.
I DON'T I DON'T BRIDAL: Do not even waste your time! Go 15 minutes down the road at the Wedding Accessory Superstore and get the same, if not more bridesmaid dresses, BETTER prices and 500 times better customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!
