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June 2012 Weddings

STD Frustration

I need some advice on this situation. Here is some background:

It's been 3 months since we've had our e-pics taken. Our photographer took about a week to get them all edited and put on her proof website. I emailed her a few days after and asked about STDs and a copy of all the images on a cd because I planned to get STDs out with Christmas cards.
She emailed me about 3 weeks later and told me how much the cd and STDs would be. I emailed her back immediately to tell her I would send a check in the mail for the STDs and cd and to tell me what all she needed for the STDs.

About two weeks later she emailed me back and said what she needed. I wrote back immediately and explained what I wanted. A week later she said she would work on it the next day. That was a week ago.

I am to the point that if this drags on any longer that STDs will be pointless. I have tried not to be annoying but I have left a post on her fb wall asking her if she received my check. I called her cellphone but it went straight to her voicemail which is full. So i resorted to calling her studio and left a message.

I really enjoy her as our photographer and she is an awesome person. I understand she has kids in sports in high school but I think I have given ger the benefit of the doubt long enough. Her communication is terrible. I have no idea what to do from here. Any advice would be greatly appreciated!
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Re: STD Frustration

  • I think you've done everything right. To me that's very unprofessional to be like that. I would keep trying to contact her and you could still send STDs out 5 months ahead
  • Holy text batman. Sorry! I don't blame people for not reading that entire thing. To sum it up: it's been 3 months since our epics and I still don't have my STDs. I really like our photographer but her communication is terrible. What do I do?
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  • I agree w/Zim, that is pretty unprofessional of her. My photographer has always responded right away when I emailed her. Maybe mention it to her. 3 months is way to long get STD to you. 
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  • I understand your frustration. It took us forever to get our epics back so I could make our save the dates. I was super patient too because I love our photographer. It turns out she had a life threatening situation and emergency surgery a few weeks after our epics. Soooo....Im all about giving people a little extra benefit of the doubt. You never know what's going on. I would still be annoyed though!
  • I agree with the above PP's. I would email her one more time and express your frustration in a nice way that you are anxious to send out the STD's etc.

    Is this your photographer for the wedding too?
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  • I don't even have e-pics yet.  I used a snapshot a friend took for our STDs.  I wanted to send them out with Christmas cards.  We'll get pictures done in a month or two.
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-club-boards_june-2012-weddings_std-frustration?plckFindPostKey=Cat:Wedding Club BoardsForum:3ae4d68d-f10a-4dec-8810-da13c14a7b86Discussion:375b8e1a-b8d1-4f25-815f-873b0c882a87Post:b25b2176-be7b-409c-85f2-ce5ed624c4cd">Re: STD Frustration</a>:
    [QUOTE]I agree with the above PP's. I would email her one more time and express your frustration in a nice way that you are anxious to send out the STD's etc. Is this your photographer for the wedding too?
    Posted by Ash61612[/QUOTE]



    Yep! That is why I don't want to be rude because I don't want her thinking I am a bridezilla. From what I have seen she is really good at getting wedding pictures back quickly.

    I realized I could order a cd on her proof website because I was originally going to make our own STDs but she hasn't put the one picture I really want in our album. So the cd would be useless.

    Thanks ladies. I am all for giving people the benefit of a doubt but when I see her answering other people's posts and making posters and highlight films for her kid's sport teams I feel like I am being put on the back burner.
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  • I'd be less than thrilled; especially since you said she is posting things for others. I'd try to contact her again as well. Sorry shes being annoying!
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  • I had pretty much the same problem with my photographer when I was trying to schedule my epics!  She was just terrible at getting back to me - and she is also my wedding photographer so it was a fine balance between being firm but also staying on her good side since shes capturing a pretty important day of my life.  I finally called her and left a voicemail (one of many) stating that if I didn't hear from her by x date I was going to have to look for another photographer because I really needed my engagement pictures done & didn't want to worry about not having a photographer for my wedding b/c they'd all be booked.

    She ended up getting back to me right away, her son is 2 and has some special needs issues so I tried to be very understanding, but there comes a point where you have to be professional.  It ended up working out for us, I hope yours does too!  Keep us updated!
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  • Wow Unprofessional is right. Try calling her from an unfamilar number if she has stopped answering your calls. When you get her on the phone, let her know you two need to meet about your E-pics. I understand that she has a life but, business is business. 
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  • Is there anything in your contract with her about deadlines and delivery timelines?
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  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-club-boards_june-2012-weddings_std-frustration?plckFindPostKey=Cat:Wedding Club BoardsForum:3ae4d68d-f10a-4dec-8810-da13c14a7b86Discussion:375b8e1a-b8d1-4f25-815f-873b0c882a87Post:533a5a70-e8af-4e74-a775-56e4bc4bba82">Re: STD Frustration</a>:
    [QUOTE]Is there anything in your contract with her about deadlines and delivery timelines?
    Posted by nvelez28[/QUOTE]

    this is a very good point!
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  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-club-boards_june-2012-weddings_std-frustration?plckFindPostKey=Cat:Wedding%20Club%20BoardsForum:3ae4d68d-f10a-4dec-8810-da13c14a7b86Discussion:375b8e1a-b8d1-4f25-815f-873b0c882a87Post:675ab741-0cba-400b-b9b2-1882db3e164c">Re: STD Frustration</a>:
    [QUOTE]In Response to Re: STD Frustration : Yep! That is why I don't want to be rude because I don't want her thinking I am a bridezilla. From what I have seen she is really good at getting wedding pictures back quickly. I realized I could order a cd on her proof website because I was originally going to make our own STDs but she hasn't put the one picture I really want in our album. So the cd would be useless. <strong>Thanks ladies. I am all for giving people the benefit of a doubt but when I see her answering other people's posts and making posters and highlight films for her kid's sport teams I feel like I am being put on the back burner.</strong>
    Posted by spiffycoolbeans[/QUOTE]

    <div>In this case, I would definitely send her an email stating your concerns. If she has time to do all of these other things, she should have time to put your STDs together! I'm really sorry you're having to deal with this!</div>
  • Thanks ladies!  I emailed her again today.  We'll see when she gets back to me.  It truly is out of my hands and I think that is what bothers me the most.  Oh well.  I've done everything I can do at this point.

    I will have to look at our contract when I get a chance.  I don't recall it saying any sort of deadlines.  If so, it was for wedding pictures....not STD pictures.  I'll take a looksie though!

    Thanks again!
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