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Wedding Dress Fiasco-Update

sw0494sw0494 member
10 Comments
in Texas-San Antonio
So for all of you that have followed my dress drama with Bella Notte...My step-dad went about a week and a half ago and they said that the dress would be here late today so I could pick up late today or tomorrow. So at work today our AC went out and so our boss let us go early. I thought, perfect i have time to go and pick up my dress so I don't have to take off of work to pick it up. They open Tuesday-Friday at 11 and close 5. So it is hard to take the time to get in there. So I called them THREE times today, and left messages, and no call back. So I show up today and there is a note on their door saying they are only open for appointments today , and to call for an appointment. And it is the same number that no one even answers. UGH!!! If my dress is supposed to be delivered today how can they deliver it if no one is there to pick it up?? I found the cell phone number from her card and am just waiting to calm down before I call her. I cannot wait to get my dress and be done with it. Sorry for the long vent...
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Re: Wedding Dress Fiasco-Update

  • MBLoveMBLove member
    Knottie Warrior 100 Comments
    edited December 2011
    That is so dumb! That is not good customer service especially with the store hours that they have! I am so sorry you are having to deal with this, but it's good information for anyone thinking of getting their dress from that place.
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  • oliviosisoliviosis
    100 Comments
    edited December 2011
    If you haven't already, try calling from a phone number not attached to you. In other words, from a friend's phone, work, a cell with an area code that doesn't belong to SA. When I called no one answered but oddly enough when my sister called from Dallas moments later, they answered! Also, I have an email address that Tracy (the owner) actually replied to. If you want to try that, email me at oliviosis@hotmail.com and I'll find it for you. Again, I feel your pain. I've been there with them. Lots of tears and stress. I thank God my dad and sister stepped in when I was too upset to deal with them.
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  • sw0494sw0494 member
    10 Comments
    edited December 2011
    My mom is stepping in now. And that means that the store will feel the wrath of my mother..haha... We are going to try to email her tonight and see what happens. I can't even think about talking to that woman ever again. I don't even want to go in and try on the dress when I pick it up. I just want the dang dress and to be done with that crazy woman.
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  • sw0494sw0494 member
    10 Comments
    edited December 2011
    So anyone that has her email address and could send it to me would be greatly appreciated!I thought that my mom had it, but she didn't.
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  • tallon617tallon617
    100 Comments
    edited December 2011
    Oy what a mess...I'll keep my fingers crossed for you and hope for the best. I think someone mentioned in an earlier post that they had her email address.
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  • novio2010novio2010 member
    10 Comments
    edited December 2011
    Sorry to hear the about your dress fiasco.  I'm sure in the end it will all work out.  Good luck and let us know the end result.  Thank God for parents!
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  • rmfriedmanrmfriedman
    100 Comments
    edited December 2011
    I'm so sorry!! I was really hoping when I saw you had an update that there would be good news.  I would just keep calling that cell phone number until something happens.  Again.. :( that really sucks.  I hope the dress arrives soon and it's perfect. 
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  • oliviosisoliviosis
    100 Comments
    edited December 2011
    I felt the same way about picking my dress up. In fact, my mom went and got it for me. I had her check the size and it said 6 (the paper tag on the outside) so I thought we were good but she got it home and the tag sewn to the inside said size 8!! I was ticked! I ended up having to go in and try it on there. And it ended up being a size 6 and they'd apparently sewn the wrong tag on the inside which Tracy said "had never happend before"....umm...ok. Such a mess!
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  • efmurrayefmurray
    First Comment
    edited December 2011
    UGH! I dealt with that same shop when I orignially went gown shopping. The manager was super snooty and rude, so my Mom and I just left. Sorry that was so terrible; hopefully you won't have to deal with them again!
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