RANT: Flower Girls

Dannie138 · November 2009

I just wanted to update my situation. Please ladies, don't use her. She incorrectly dyed my flowers, resulting in dye on my Maggie Sottero and everywhere. I walked down the aisle with saran wrap on my flowers. She offered a refund, then became nonresponsive. I filed a credit card dispute. Today, I received a response...the florist actually is trying to say all sorts of nonsense...including I was okay with the dye issue because my girls dresses were dark! Oh, and my dress only had a little bit of dye on it...(No big deal when it cost over a grand, right?)...And that I lied to her and Smithfield isn't the next town over from Warwick so she didn't charge me enough for delivery. I seriously am so upset over this whole thing!

Dannie138 · November 2009

I have to also say that this vendor is now stalking the boards too!

Karara · November 2009

I'm so sorry to hear about that! What an unnecessary stress on your wedding day. I hope it didn't effect the rest of your night. I am in the process of choosing a florist so "rants and raves" are really useful. Thanks for sharing!

Dannie138 · November 2009

It definitely was stressful...and I'm glad to share, if it helps someone not ruin their day!

kc25winnie · November 2009

I've already booked Flower Girls for my wedding, and to be honest I'm not worried at all. I am using very simple, non-dyed flowers. But, with knowing of your issue, I will be sure to make sure none of the flowers I plan to use are dyed, and if any are I'm change to something different. I don't want to go through what you did.

kchabot · November 2009

That's just awful. If I saw your posts on this florist, I'd stay away!

jennabob · November 2009

yeah no thanks.....Ill stay away from them for sure!!!! Im so sorry that happened to you! ps....I love these boards for this exact reason!

Dannie138 · November 2009

I hope I'll help everyone in the long run. This dispute response has gotten me livid....One of my friends has suggested going to small claims, because my dress is ruined by dye.

All I wanted was the money back she promised me! (And when I get that money back, I'll make sure that I let you know she's a woman of her word...) The wrapping on the flowers was the wrong color too...so if you wanted something in particular, please make sure there is enough time the day of the wedding in case something goes wrong. I can stress that enough. If you can find someone else, do that if possible.

livelaughlove717 · November 2009

I am using this vendor, and honestly this is the FIRST complaint I have heard. Why would you have a florist dye your flowers without asking her to do a mock up first? In previous posts you said you had her dye your flowers "multiple" colors. This doesn't even sound appealing to me. I am sorry you had a bad experience, but honestly to keep bashing the same vendor just seems a little over the top. You didn't like her, you wouldn't use her again, we get it. From what I gathered thus far, Tiffany seems very willing to please. What about your centerpieces? Were you happy with those?

RoyalOrient · November 2009

So sorry to hear of your misfortune. Contrary to what someone said, I don't think your complaint is unwarranted. This is a serious dispute and I am happy that you've warned us of this vendor. The way they've treated you says a great deal of their lack of professionalism. I hope your credit card company will resolve this issue. Good Luck!

pamchev83 · November 2009

I think a common bit of knowledge should be that this is a PUBLIC FORUM so anyone is entitled to read your posts. So if you think this is the first time a vendor has mentioned something to a poster your wrong (ie. my reviews I received several emails from my vendors). So perhaps your annoyed more at the fact you got caught bashing someones creditability for something they may not have truly done improperly but your over dramatized. And frankly I have a hard time thinking your telling the truth 100% because last time you complained your story varied a bit and you left some of your side out.

SummerBoston10 · November 2009

I'm not using this vendor but I think that these types of experiences and posts can be useful to people who are still looking for vendors. What bothers me the most about it is that she said she would refund you your money and then didn't. Mistakes can happen and I guess it doesn't seem that strange that dyed flowers could stain a dress, but if she messed up she should have corrected it by refunding your money.I don't think it is relevant whether or not we would personally want dyed flowers.......I simply wouldn't want a vendor who conducts business this way.

livelaughlove717 · November 2009

I didn't say her complaint was unwarranted. I said with something as tricky as dying flowers, I would've asked for a mockup first. Dannie has posted the same rant numerous times. I agree with Pam, everytime the story is told bits and pieces are left out. Hopefully I won't have to bash any of my vendors, but if I do, I won't tell a different story each time.

SummerBoston10 · November 2009

Oh I wanted to make one other point. I wouldn't hold out too much hope on recovering in small claims court based on the damage to your dress. The court would look at the value of the dress and they would not consider the dress to truly be worth $1,000. The court would look at the re-sale value of the dress and how much that value is diminished due to the stains. My guess is that will not get you much.You would need to focus on her not providing the service that you paid her for. In Massachusetts these types of issues might fall under the consumer protection statute (93A) where if the vendor is found to be at fault, they could be subject to treble damages. You might want to look into the RI statute on this topic if your cc chargeback is not successful.

RoyalOrient · November 2009

As I recall Pam used the Flower Girls and was satisfied with her experience. So I understand why she would vouch for them. However, every bride has a different experience right? If she was dissatisfied, she has every right to rant and vent about it. No need to attack her. After all the dyed flowers was not Dannie's idea, that was what the florist suggested and FAILED to deliver. Maybe she should have had a mock up done but she trusted them to deliver based on some positive recs. I would be equally upset if my dress was ruined and my flowers were not what I paid for.

livelaughlove717 · November 2009

Fine, rant and vent but every month she is posting the same thing. It seems unfair to keep bashing the same person especially when you only know one side of the story. I am not going to keep going back and forth on this, that is my opinion to which I am entitled to.

jennabob · November 2009

All I know is there is a reason it is called rant/rave not rave/rave. I personally wouldn't give this florist my business based on this post, but that is my choice. Im sure there must be some truth to this because, after all, if Danniele loved the work that was delivered, I doubt she would post negatively.

pamchev83 · November 2009

I did use the flower girls and I know a lot of girls who have and had no problems. Tiffany is very apt to please her customers. If Dannie wants to rant she is more than welcome too but don't proclaim your being stalked when your on a public forum. And she continues to complain and complain and everytime it is a new story so I don't think it is fair to bash someones creditability when your story itself is not creditable either.Honestly...Tiffany lives in RI...she delivers flowers all over this state and has done so for a long time so to even say she didn't charge her enough for delivery because smithfield isn't the next town over from Warwick. Think about that...?? That woman drove from Warwick to North Kingstown, North Kingstown to Providence and back to North Kingstown for my wedding...and you mean to tell me she didn't know smithfield wasn't next to warwick. Give me a break.

RoyalOrient · November 2009

How is it a different story? Vendor made mistake, made claims to give refund than refuse to give refund. Same story to me. Dannie is just giving us updates. I remember her saying she'd give them a fair chance to make amends. And please let's not keep bringing up about whether or not we want dyed flowers, that's not the issue here. It's about the flower girls lack of professionalism.

[Deleted User] · November 2009

Rant all you want, that is totally your prerogative - I would never say otherwise. This is a great forum to share experiences. But I feel like your rants are getting redundant. I still can't fathom why anyone would want dyed flowers, so I'm still scratching my head on that one. Seems to me that there's an inherent risk of the dye running if flowers are dyed. But if a vendor doesn't perform up to expectations, then you should certainly pursue it. If things happen like you say, then you should get a refund and she should do what she said she would. But doesn't be shocked if she's reading what you wrote - tons of vendors do. And some of the bigger vendors have a stranglehold on The Knot and make negative reviews get pulled down.

pamchev83 · November 2009

I have said nothing about dye. I am speaking of how everytime an update is made their is a "new" situation ie: smithfield isn't next to Warwick. I am speaking about creditability and I don't think that it is appropriate that she continues to bash this company. Once was enough. But to continue to bash someone and add a new senerio each time is a huge red flag to me. Then to top it off proclaim Tiffany stalks this board. My milkman can come on here if he wants so don't be so suprised when you are called out by a vendor. And to label Tiffany as stalking would leave me to believe she was called out by Tiffany for her slanderous behavior.And has anyone seen pictures of these flowers?? Because I have heard so much about these flowers that I would like to see them since she did such a horrific job.I again have no problem with a rant. I too have ranted. But that was the end of it.

aylee · November 2009

Thank you for the warning. Right now I'm looking for a florist so this is very helpful. I understand how others will be upset about your rant as they had great experiences with the same vendor. I probably would be too if someone said something not too good about a vendor I loved. But please do not be discouraged to post updates. It would also help a lot if you can post photos. Coz if that happened to me, I will be taking lots of photos for proof. I read the first review and someone did ask for updates about the vendor, so I think Dannie was just doing that... the 2nd time to tell us she had to file a cc dispute after days of no response, and the 3rd time to tell us the florist's response. She might have left things out maybe because she already talked about them in her first review? By the way, I did read way back in the NYC Board that TheKnot is now allowing vendors to respond to negative reviews on them [url]http://talk.theknot.com/boards/ShowPost.aspx?PostID=62650091&forumid=114[/url]. It would be great if Flower Girls could visit the board and share their side of the story. As for dyed flowers, they exist coz there are people who like them. So it's a little harsh to say that one's style is unfathomable just because they're not yours. When I post my photos and reviews after my wedding, please be gentle girls LOL.

RoyalOrient · November 2009

The dyed flower reference was in regards to the comments about why anyone would even consider dying flowers for their wedding. It is not even relevant to the legal issue. Yes, vendors do stalk this board. It is a public forum, we can all agree to do that but whether or not Tiffany contacted her about her rant on here is speculation right? Slanderous remarks, sounds like the Flower Girls can counter sue Dannie for defamation. 0_0Like Aylee said, I'd be quick to defend a vendor I love too. Clearly I'd be bias and defensive about a negative review from another bride when my experience was such a positive one.

shanlubey · November 2009

Ahh who cares? Sometimes TK is just overkill. The real problem should be handled between you and the vendor. One rant, cool. Follow up, cool. Continuous calling out a vendor incessently and claiming she is a stalker? THAT is unfathomable. I am not using Flower Girls, but I wouldn't take your rant to heart. Pictures prove lots, and the other girls who used her had GORGEOUS results. FWIW, I too would never want a dyed flower in a bouquet because clearly, dye is soaked up through the stems! Even an ingrate would know that one.

jkara525 · November 2009

This is getting quite ugly ladies! The fact that the flowers were dyed isn't even really an issue. It is that they were delivered wet and dripping that bothers me...which is actually the florists fault no matter how you look at it. While I would not want dyed flowers either, it was a choice that was made for this bride along with the florist. I don't know much about dying flowers but I have to believe there is a way to do it so they dry before they are delivered to someone dressed in white on their wedding day. As for the stalking comment, the way I read it was not that Tiffany is "stalking" her. I read it as Tiffany is all over this board reading the reviews of her and her competitors. As someone pointed out before, a lot of the vendors do this...If I were a business owner and could get ongoing feedback about my service I would be "stalking" here too. The fact of the matter is that no vendor is perfect and for every great 100 experiences someone has with them there is bound to be a negative 1 or 2. It's just the odds. Unfortunately, Dannie had a really bad experience with this vendor which is amplified by the ongoing argument over the money. In any case, I hope this gets resolved soon to Dannies satisfaction in a way that Tiffany from the Flower Girls can live with. It's unfortunate this had to happen in the first place...we all want our wedding day to be perfect (or at least free of major dispute) and I think anyone who got dye on their dress before their cermony has the right to RANT a bit.

fitnessgirl630 · November 2009

Dannie Thank you for your update and I hope you get your money back:) This board was a Godsend to me when choosing my vendors. I think rants\raves are greatly appreciated by all brides. Also FYI my vendor for my reception (The Radisson) got either lackluster or indifferent reviews and I went with them based on my own positive feelings and had an amazing experience.I don't think good\bad reviews will necsessarily sway someone unless their personal experience meeting the vendor ties to the very same review. Anyway I hope FG comes through and reimburses you:)G\L,Jessica

AngieP900 · November 2009

I walked down the aisle with saran wrap on my flowers. So the flowers were still dripping when they came to you? Why did you even take them? From what I remember, you were flying by the seat of your pants with all this wedding garbage anyway, I imagine you would have been able to improvise. I'm sorry you had a bad experience, but whoever said it's not worth it to go to small claims court is correct. It is a waste of time and money.

WdngPlnr · November 2009

I agree that we don't have both sides of the story. I think A rant is ok, but give it up already dannie! I think if I were going to book a vendor that I would judge based on meeting with them and I personally would consider Flower Girls and just ask Tiffany in person about it. (She probably has a side to it) Rants are good, but someone who is so persistent, changes their story turns a rant into a RAT. Moving on, my best friend had a good experience w/this vendor....so ladies, you can believe what you want, but you don't know who is behind the board writing these so called "rants"..

shanlubey · November 2009

::::STANDING O:::: for the last two posters. Perfectly stated.

KB_RI · November 2009

Even an ingrate would know that one.I'm not sure what being an ungrateful person has to do with it ...I'm also not sure why it matters whether she used a flower that other people find unattractive, whether she planned her wedding in six months or six years, etc.I appreciate the update, Dannie. I like to hear how vendors follow through. I hope you saved the communication where she offered to refund some money. It's a good reminder to the rest of us to get everything in writing. Regarding slander: It actually would be libel. (Slander is spoken defamation.) There are several libel defenses, but if a suit was brought, her defense would be "truth" - in essence to prove what she said on this board was true. The plaintiff would have to prove it was defamatory, caused injury and was the fault of the person who published it.As for lurking vendors, I think we all know they're here (hiii vendors!)

AngieP900 · November 2009

I'm also not sure why it matters whether she used a flower that other people find unattractive, whether she planned her wedding in six months or six years, etc.I do agree with this statement 100%.

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