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Iowa-Des Moines
krysh2302
member
Major Problem!! Watch out ladies!!
I just wanted to put a big heads up to all brides out there going through Schaffer's in Des Moines. I won't get into specifics, but I am having MAJOR issues with them, and I would suggest being very cautious with them.
In a nutshell, I had to order my gown 7 months out, had to order a rush (costing me $100 extra dollars). I was told the gown would be back mid-May. By the end of May I had not heard anything, so I began calling. I was told the dress would be in on time, but was already late...tell me how that works?
The dress finally arrived on Friday, June 12th. My seamstress had been waiting for my call, and I was able to drop off the gown on Saturday, June 13th. When I put on the gown for the first time, I was shocked to find that it was too small by 3".
I then called Schaffer's, and they told me that my seamstress must have put it on me incorrectly. I'm sorry....how is that possible?!?
Most importantly tho, I was incredibly upset with the way I was handled when I called with my concerns. She basically made it out to be my fault...and I don't appreciate that. When you are getting married in 11 days, and your gown doesn't fit the last thing you want to hear is that it's YOUR fault!
Anyway, just wanted to give everyone a heads up. Shop somewhere else if you can.
On a positive note, my original consultant Libby Cue, was GREAT. it was the problems after that really have me upset.
In a nutshell, I had to order my gown 7 months out, had to order a rush (costing me $100 extra dollars). I was told the gown would be back mid-May. By the end of May I had not heard anything, so I began calling. I was told the dress would be in on time, but was already late...tell me how that works?
The dress finally arrived on Friday, June 12th. My seamstress had been waiting for my call, and I was able to drop off the gown on Saturday, June 13th. When I put on the gown for the first time, I was shocked to find that it was too small by 3".
I then called Schaffer's, and they told me that my seamstress must have put it on me incorrectly. I'm sorry....how is that possible?!?
Most importantly tho, I was incredibly upset with the way I was handled when I called with my concerns. She basically made it out to be my fault...and I don't appreciate that. When you are getting married in 11 days, and your gown doesn't fit the last thing you want to hear is that it's YOUR fault!
Anyway, just wanted to give everyone a heads up. Shop somewhere else if you can.
On a positive note, my original consultant Libby Cue, was GREAT. it was the problems after that really have me upset.
This discussion has been closed.
Re: Major Problem!! Watch out ladies!!
I'm getting married in December which is 6 months away but they told me it would be in in plenty of time. Hope so.. :S
I just think the last thing a bride wants to hear a week and a half before her wedding is that it's her fault her dress doesn't fit!!
Congrats to you all!
I've been in the store just to browse and it's a nice place with very nice, name brand dresses, but I think from the stories I've heard, I'll go elsewhere.
I have nothing but good things to say about Schaffer's. I am sorry to those of you who had a negative experience, but I just want to say that I found exactly what I wanted, under my budget with the help of a wonderful employee at Schaffer's. So, moral of the story is... there's going to be horror stories about everywhere you shop for a wedding dress, but don't just listen to the bad things without knowing some good things as well.
I'm also a plus size bride, and a low budget...I never felt like they didn't want to help me, or not let me try on gowns that were too small or too expensive. I ordered my gown in early February, and it came the first of this month. I went in a couple of days later and tried it on. I made the right choice! I'll start my fittings next month.
I hope everyone has a wonderful experience there, if that's where you find your gown.
I had a wonderful experience at Schaffers too. They are professional and have a great system going (but I'm sure problems happen). The seamstress and all of the women I worked with were very nice and prompt, too. I had a $1000 budget, and I tried on at least 10-12 dresses that I chose. They absolutely worked with my budget.
Hope it fits or hope they can let it out an inch by next Monday!!
I am going in for my final fitting Wednesday. My wedding is next week in the Bahamas. I am very worried that the dress will be too small! I was my very thinnest when I got it fitted, and all I want to do is EAT these past few weeks.