I just wanted to put a big heads up to all brides out there going through Schaffer's in Des Moines. I won't get into specifics, but I am having MAJOR issues with them, and I would suggest being very cautious with them.
In a nutshell, I had to order my gown 7 months out, had to order a rush (costing me $100 extra dollars). I was told the gown would be back mid-May. By the end of May I had not heard anything, so I began calling. I was told the dress would be in on time, but was already late...tell me how that works?
The dress finally arrived on Friday, June 12th. My seamstress had been waiting for my call, and I was able to drop off the gown on Saturday, June 13th. When I put on the gown for the first time, I was shocked to find that it was too small by 3".
I then called Schaffer's, and they told me that my seamstress must have put it on me incorrectly. I'm sorry....how is that possible?!?
Most importantly tho, I was incredibly upset with the way I was handled when I called with my concerns. She basically made it out to be my fault...and I don't appreciate that. When you are getting married in 11 days, and your gown doesn't fit the last thing you want to hear is that it's YOUR fault!
Anyway, just wanted to give everyone a heads up. Shop somewhere else if you can.
On a positive note, my original consultant Libby Cue, was GREAT. it was the problems after that really have me upset.