I am usually not a complainer, but I have had such a bad experience with this shop that I wanted to warn other brides!
I cannot stress enough how horrible this place is. If you are a bride, please do not put yourself through the stress of dealing with this store. I did not get my dress here, but I took my four bridesmaids in to get theirs. The girls were not measured, they just had them try on random dresses until one fit and then ordered that size in the dress we wanted. That just does not work since dresses are often cut and sized differently.
1 - One of my bridesmaids was very newly pregnant and will be 6 mos. pregnant at the time of my wedding. They said one size bigger would be sufficient and they would alter it to fit. When the dress came in it was way too tight, even after every last inch had been taken it. We ended up having to pay well over $100 in alterations and buying additional fabric for her dress. Natalie M. said we could order another but would have to pay an additional $180 to have it rushed so we'd get it in time.
2 - One of the other girls tried on her dress and it was two sizes too small. Again, she had to pay a lot of money to buy fabric and put into the dress.
When I called the store to talk to the manager about this, she got angry, shouted at me and accused me of lying. She claimed that her store had never had a complaint and she would not let me speak. When I called back the next day, the employee I spoke to wasn't as rude, but she put me on hold several times, more or less said my bridesmaids were too fat and still would not really listen to my complaint.
I am just outraged at the lack of professionalism and the rudeness of these people. We trusted their employees on ordering the correct sizes and even though they were wrong, we're paying for it. Please seek another shop for getting your gowns!