SUDDEN PROBLEM WITH MY WEDDING/RECEPTION VENUE!

transcriber87 · July 2012

Hello ladies...I havent posted in about a week..some of you might remember the big fight my FI and I had about him wanting to call of the wedding..I updated on that post on the board yesterday and things are now resolved, thank God!

We are getting married on 8/17 at Toris Station in the gazebo with the reception to follow inside. Well, we booked the venue back in March. My Mom and I remember the lady we talked to saying that sometime in July, 1 month before the wedding, we would come in and pick out the centerpieces, chair sash colors AND the food..I remember her saying we could taste some of the food. We have been to a few receptions there and have had different food and they have a menu that she gave to us. Well, problem started at the end of June. My Mom called and told them that with my work schedule and hers, she was calling to see if we could get an appt. on said date. The lady replied she would be calling to set up appts. come July. Mom called on Monday, lady took the #, she never replied. She called on Tues, was told the lady had gone home sick, called yesterday and was given her cell phone # so she called and talked to the head lady, who booked our venue. My Mom said she was almost argumentative with her..No! We do not have food tastings! If there is something you are interested in, we make extra during another reception and then you can try it. My Mom said we were never told that in our first and only meeting with her. My Mom told her that it is 5 weeks away and we need an appt to get in there to chose our stuff..I guess the other lady was with her and L asked A if she had called us yet and A had the nerve to say Yes, I left a message. My Mom replied that is NOT correct. She tried to blame it on maybe I had a different cell phone? Uh NO! We listed the primary contact # to be my Moms because she works at home and is there all day, I have no messages from them. Its turned out to be a mess! So L said she would call my Mom back around 4 or 4:30 last night..NO CALL! I am at my wits end with a place that I went in totally trusting them, impressed because of the other receptions we had attended over the years and now, I am second guessing. Mom is paying for the venue and she is LIVID, she is the one who talked to L yesterday on the phone..Just don't know what to do?!

odustudent22 · July 2012

yikes, is there any way you can just show up and demand answers in person?

lb1212 · July 2012

That really stinks! Could you or your mom go down there during business hours? It's always more difficult to BS someone over the phone than in person. Sorry that happened to you! You're definitely having your share of wedding stress this week! Glad to hear that things worked out with you and FI.

rungirl12 · July 2012

Don't worry too much! Although I'm sure it's ideal that you get to taste the food ahead of time, it really isn't a big deal if you don't! Everytime you go to a restaurant, you choose off a menu. If it's not your favorite, it's only one meal. I haven't tasted anything I selected and I won't before our dinner. Especially since you have attended receptions there before, you know the food is good, so any selection should be good. It's just personal preference.

Also, I completely disagree with the way the ladies at the venue are handling the situation, but you are over a month out. Perhaps they're busy with the brides that have weddings in the next few weeks? I would suggesting holding off until you're within a month of your date, and then try calling again if they haven't contacted you. If they are still so rude, I'd make an appearance in person. I'm just trying to look on the bright side... I'm sure it will work out - you have plenty of time!

VNEluvsAJB · July 2012

I don't understand why planning a wedding has to be so difficult! This is a service industry and apparently customer service is too much to ask for. I've been having similar problems with vendors and feel your pain. I've found that if you keep bothering them then eventually they get tired of you and do what you want so you'll leave them alone

If that doesn't work I'd show up in person. Just out of curiosity, did you make them put all of this in writing in your contract? If so, mention that.

transcriber87 · July 2012

Thanks ladies! My Mom actually said she felt like driving down there on her day off today and just walking in instead of calling but why waste gas and time if she wouldnt be there anyway and she had 2 doc appts BUT she did call again today and actually made SOME progress...we have an appt for the last Saturday this month to go pick everything..Rungirl..you are totally right, my Mom and I talked this morning before she called them today and we were in agreement, heck with the tasting if its causing this much stress and I think the food we have chosen should be something for everyone, hopefully! Mom said the lady apologized for not calling her back last night and was like a completely different person to talk to today..In fact she asked Mom if we had been to a bridal show? Nope, we haven't. She told her that there is a bridal show somewhere in Cinci the end of this month and the venue is having an open house and we can go sample some of the food but its only 8 days before the wedding so I guess when we go to the "planning'day, I have to ask if we find something at the open house, can we do a menu change the week before? We have to give a final guest count the Friday before the wedding..

SUDDEN PROBLEM WITH MY WEDDING/RECEPTION VENUE!

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