This is the e-mail I recieved from my wedding coordinator at Mandalay Bay Mischelle:
In regards to your concerns with your room reservations I have been actively seeking resolutions to this matter as more often than not the front desk never notifies us that any couple has been moved to another room. If we are told at all is most often by the couple themselves in hopes that we may be able to fix the situation. Unfortunately at that point there is nothing we at the chapel can do. That being said I have been speaking with the Directors and Managers of both Mandalay Bay front desk and THE hotel front desk in regards to the recent happenings with brides and grooms checking in only to find out that they have been placed in a different room. In most cases they are upgraded rooms as it is policy that no one can be moved from a room and given one smaller than one the reservation was originally for. However I did explain that most couples have made plans for the room down to the last detail of decor placement and that it is very stressful and unnerving when they are moved to a different location and even though the other room is seen as an upgrade by the front desk it is not necessarily thought of that way by the couples. All front desk managers have been notified that wedding couples are not to be moved from the rooms in which most have booked 8-9 months in advance. The front desk is able to see our group code when they pull up any reservation so this should help to alleviate this issue. It is my hope that this situation will stop occurring as I know it cause undue stress in an already stressful situation.
My FI says we'll still make sure to know wher the nearest pizza hut is as a back up.