Hawaii

Delivering Welcome Bags to Hotels

So, I've been collecting all the information from my guests on what day they are arriving and the hotels they are staying at.  I will be there on Tuesday a day before 95% of our guests.  I was going to deliver welcome bags to all the hotels so that when they check in, they will receive the bag.  Does anyone know if I will have a problem at any of the hotels with this.  Some people aren't arriving until Thursday so some hotels will have to hold them for a day.  Also, what if the hotels forget to give them to our guests?  Any advise or experience on this?  Thanks :) 

Re: Delivering Welcome Bags to Hotels

  • lindskalindska member
    100 Comments
    edited December 2011
    We delivered welcome bags to all hotels around 2 days before everyone was scheduled to arrive.  The hotels were for the most part very gracious and made a note in the computer system to be sure that the bags were handed out as the guests checked in....... however, to make it easier on the hotel staff (who all at first looked at us like we were from another planet), perhaps you might consider making a post-it with the guest's name and check-in date that they can see on the outside of the bag so that they don't have to do it once you bring it in....not sure why, but the Sheraton Princess Kaiulani was the hotel that took the longest to process our bags.  All in all, no glitches though! HTHs!
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    lindsay and kaata - june 21, 2010 - lani phase II my planning bio
  • edited December 2011
    i gave each hotel a listing of everyone's name and date of arrival (i included both names if there were two people staying in the room in case)

    i didn't have any problems with any of the bags getting to our guests except for the wyndham. i dropped it off on a wednesday, and my guests were arriving on a saturday but they lost the bags. i even went back with the guests to check and some employee had lost and/or stolen them. kind of ridiculous considering there were 3 bags.

    also note -- call the hotels first to make sure that they will hold the bags for you (most do), but also ask if there's a fee. sheraton and outrigger charged $2/bag. but the best western didn't charge. so you never know. if the hotel didn't charge, though, i still tipped them $2/bag for delivering it to the room prior to my guests' arrival.

    HTH!
  • edited December 2011
    All of our guests were staying at the same hotel - Hilton Hawaiian Village.  We got there before any of our guests and every morning we took the bags down for the guests coming in that day and they gave them to them at check-in.  Everyone loved it and the hotel was happy to do it!
  • edited December 2011
    This post answers a lot of questions I had about this too! Thanks for asking & everyone responding :)
  • edited December 2011
    We just dropped off our bags, told them who it was for and left the rest up to the hotel. Everything got there in one piece!
  • JburggrafJburggraf member
    10 Comments
    edited December 2011
    Thanks for all the useful information!  Good to know! :) 
  • edited December 2011
    We dropped the bags off the morning they were to check-in.  Our guests were in 4 different hotels.  I also made tags for each bag with their names to help the hotel out.  I think it made it easier since it was the same day of check-in.  Everyone loved getting special treats, so I'm really happy we decided to do it.  Have fun!
  • edited December 2011
    I'm thinking that, unless you're staying at our group hotel, we'll hold the bags and hand them out at the welcome cocktail hour the night before.  I'm a little worried about running around to some number of places trying to get everyone their bags...
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