Illinois-Chicago

Kinda long...Photographer Crisis!

Hi Knotties,

(I don't want to name the photographer yet, because I'm hoping he'll pull through.)In the beginning of January I booked my photographer for my August 7 wedding. The owner is actually booked on my day but his two associates will be shooting. Mind you, the photographer and I actually worked together for a year until he chose to leave our company to pursue wedding photography. On Feb. 11, I emailed him asking him if we could shoot an e-session because as favors for my April 10 wedding shower, we are giving out frame coasters and would love to put the e-pics in them.

I didn't hear from him, so on Feb. 19 I followed up by email and he said we can shoot for the weeks of Mar. 8 or Mar. 15 and he would get back to me with firm dates and times. Those weeks passed and I heard nothing. I didn't want to reach out because this is his company and he should be keeping track of these types of things! I followed up again on March 22 and asked if we could shoot on March 27, Apri. 2, or Apr. 3. We had some dialogue and on March 30 he asked if I could do 5pm, today, Apr. 2. I said perfect what do we need to prepare. I haven't heard back since, I even called and left him a message last night. It's now the day of what's supposed to be my e-session and I have no idea what's going on!

I've already put down half of the payment for the wedding package and have not a clue what to do!

Any advice would be greatly appreciated!!

Re: Kinda long...Photographer Crisis!

  • edited December 2011
    yikes, seems like he has some communication issues.  Maybe he'll offer an apology and give a reason for his communcation, or lack-there-of.  Have you tried calling him today? 
  • edited December 2011

    Write a letter basically saying everything you say in the post, give all teh dates of the phones and emails, attach any supporting documentation that you have (copies of emails w/his responses).  I would also add something to the letter asking him how he plans to remedy the situation.
    If you have his fax number, fax and email it to him.  Call him within a half hour to see if he got the letter.  Honestly, I would probably call him every hour until he returns a phone call and tells you whats going on. 

  • debbieupperdebbieupper member
    1000 Comments 5 Love Its
    edited December 2011
    I agree with PP. Document everything and send it to him, then follow up with frequent calls. I know that's annoying for you, but if you want him to start communicating you have to show him you expect him to follow up on his end. He sounds exactly like my landlord, oddly.

    How frustrating!
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    Married and lovin' it!
    Our Wedding! (click.)
  • edited December 2011
    I think the PP have great advice. Have you tried actually calling? He may just be bad at email (which I think is unexcusable) but you never know.
    Steph & Brandon 4.17.10
    Planning Bio
    Married Bio - Updated 7.2
  • edited December 2011
    Oh I see you did last night! Well hopefully he calls back today!
    Steph & Brandon 4.17.10
    Planning Bio
    Married Bio - Updated 7.2
  • HinajHinaj member
    1000 Comments
    edited December 2011
    Ditto PP.  You need to keep track of all the documents and fax/email/phone calls till you hear from him.  I would think being so close to your wedding day, the guy would step up his game.  Is he the photographer the owner or one of the associates? 
  • edited December 2011

    Ladies,

    Thank so much for your advice. I don't post on here often but I always appreciate how open everyone is. So I called the photog and he's like, "Oh, I thought we had confirmed everything on Wednesday!" Ha...no. He threw out today as an option, but I called and emailed to confirm and did not hear back. Apparently, he had everything planned and, he and his associate photog will be driving us around. Wish I knew that!

    So anyway, I had been planning on leaving work early today (just in case) to get ready for 5pm. I'll let everyone know how things work out and hopefully get to post some pics by early next week. I think he just has a communication problem.

    Thanks, again! GO, BUTLER BULLDOGS!

  • edited December 2011
    good luck! sounds like you got some great advice.  if it continues i would def rethink using him.  i would hate to hear you were following up like crazy all the way until the day of - that would be tough
  • debbieupperdebbieupper member
    1000 Comments 5 Love Its
    edited December 2011
    Yeah, I still might specifically talk to him about what you expect out of communication. Give him the 'ol "you know us brides, we're crazy" spiel if it makes you more comfortable since you know him personally. But as PP said, you don't want to have to follow up with him and risk this communication gap happening again a week before your wedding day.
    image
    Married and lovin' it!
    Our Wedding! (click.)
  • Sparkette19Sparkette19 member
    Sixth Anniversary 500 Comments
    edited December 2011
    I'm so glad that worked out for you! That's a nerve wracking sitch to be in. Have fun today at your session, you certainly have fantastic weather.
    When you're born in Chicago you're blessed and you're healed the first time you walk into Wrigley Field. My Bio
  • edited December 2011
    maybe because you worked with him before, he is treating it more as a friendly favor or more casual experience but it should be professional and treated just like another bride. tell him.
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