I live in KC, but am from the suburbs of Chicago and went to HOB with my family while in town. Had a great experience while at the shop, but a HORRIBLE time when it came to ordering and just wanted to let you Chicago girls know. One of my BM's ordered her dress from their online site and was charged 5 times for her dress. She had a very hard time getting in contact with anyone that would help her and had to get her credit card company involved to get a refund. This happened over 2 weeks ago, and they have agreed to refund the money, but have yet to do so.
While working with a consultant by phone for another BM's dress I had a difficult time communicating because you can only work with one consultant and she was only there a couple days a week. It was obvious she was very focused on her commission, not on making me happy.
Hope this helps some of you out there. Happy wedding planning!