After my FI and I looked at 11 venues and found the one we loved we now have to start all over again. We loved The Bridgewater Manor, we had a bad experience with them getting back to me when I would email the lady I was dealing with (Rachel Jordan), she apologized and gave me some excuse that she didn't get the emails. We looked past it and went for the tasting 3 weeks ago. After the tasting we were ready to book. My FI called and gave her the info over the phone to put the deposit. A week went by and FI called her to see if anything was wrong with the CC number because the money was still there. She said no and that we would se a charge in a couple of days and should get the contract in the mail. Well yesterday was 2 weeks and still nothing, so i called and she wasn't there so I asked the person who answered the phone if she knew what happen she said no and she would have the owner call me. I received a call 30 min later and the owner was so rude, didn't apologize once and it seemed like i was bothering him. I asked him why did it seem like we had to beg to have our deposit charged and he said" there is no need to beg" then he asked what would i like to do.... i wanted to say HELLLLOOO where is your customer service? Either way i just told him that my FI and I no longer wanted to hold our wedding there, his responds was " OK thank you for letting me know, have a good day" . I couldn't believe the lack of service on his part. It was liek he just didn't care.
Now I have to start all over again and I just don't know where to go. here are the places we have seen and we only liked the Bridgewater Manor :
The Grand Marquis
The Berkley Plaza
The Empire Club
The Graycliff
The Manor ( my favorite, not for FI)
Pines Manor
The Rosewood
Mayfair Farms
Pleasantdale Chateau
The Bridgewater Manor
Solar Do Minho
Wedding date: May 12, 2012 (Saturday night) Max 150 guest, PPP price 140 including tax and gratuity.
PLEASE Suggest anyother venues... thanks