I'd like to start by saying I know I've made two HUGE mistakes here - I am fully aware that I need to accept the consequences but I really need advice and input on what you would do if you were me.
So, literally a week after being engaged, I went to a bridal store and bought the first dress I thought I loved. I fell out of love with it a couple months later, and of course it's not returnable, and I have to figure out something to do. Well, Mom said go find another dress, but she's not paying. So, I found a photo of a dress I was totally obsessed with and after thinking about it for a couple of weeks I sought out someone to make it. I enlisted "Shades of Pale" located in China via email to make this dress for me.
Yes, stupid, I know. I really wanted that darn dress and couldn't find it anywhere and I was stubborn and determined.
Well, communication with SOP was awesome for the first couple of months. They'd always respond within a day or so of my emails. Now that the time has passed when they originally told me the dress would be ready and I would be receiving pictures of it (mid February), I've started bothering them, and they took literally a week and a half to respond to my 3 emails I sent them in that time. There's no reason this should have happened, holidays or anything. I also got no explanation for what was taking so long.
Now, they're telling me that the dress "should be ready around the middle of this month." Okay, so my bridal portraits are April 8 and they knew that. Somehow this is taking a month longer than originally quoted and the dress more than likely will not arrive on time, assuming it does ship mid-March.
One of the reasons I went with them is because they have a return policy. Right now all we've paid them is $265 - half the cost of my dress to get started making it. I'm pretty sure I can cancel the order right now and get that money back - or at least open a paypal claim.
So here is what I want everyone's opinion on: what should I do now? Cancel the dress, get my money, and start shopping hoping to find a sample on sale I love? Or keep harassing SOP hoping it will light a fire and have them get things done quickly when they may or may not answer me promptly/honestly?
Ugh. This sucks. I know it's 100% my fault for making stupid moves but now I need to find a way out of this mess.
Thanks everyone.