Hello -- sorry, this is a much-needed vent, and it might be kind of long.
Our wedding was on 1/22, and everything turned out beautifully. Our photographer was so wonderful to work with. It was a month after the wedding before we received the link to view our pictures online, but that was fine. She told us it might take that long, and the pictures were lovely. I sent her a list of the pictures I wanted for the album that she was to order for us (it was part of the package). Once she sends the album, we would also receive the DVD with all of the photos. To be honest, I only care about the DVD because then, we'll be able to develop and order more albums, as needed.
It has now been over a month since she ordered the album. We still have not received anything. I sent her an email last Thursday to check on the status. I did not hear from her until this morning (I was going to call her today if I did not receive a response today), and she said that it doesn't normally take that long for the order to arrive. She will check on it today.
I'm just frustrated because it has been almost 3 months since our wedding. Our family are all getting impatient for the pictures, and I don't blame them. I am also irritated that she did not think to check on the status herself prior to my emailing her. I'm extremely disappointed because prior to this, we have enjoyed working with our photographer very much. But the lack of professionalism and customer service lately is disheartening.
My final response to her today was for her to go ahead and send us the DVD -- I even offered to go pick it up from her because this tardiness is getting ridiculous.
Am I overreacting? Is it normal for wedding pictures to take this long?