Okay ... here we go. Disclaimer: I am overreacting.
FI and I created a custom design in Photoshop for our save-the-date envelopes. We used VistaPrint's template and follows the guidelines exactly. I confirmed with a customer service representative that we had done it correctly and everything would print perfectly. We paid, ordered, it was shipped to us. End of story? Nooo.
It's a really small problem, but the envelopes arrived looking fantastic, except for a white line on the back side where it wasn't folded over enough so you can see the original color of the paper. See photo 1.
So I contacted them and they said it was their printing error and they were really good about sending a free replacement on rush delivery (but there was no discount beyond that). When I asked about a quality check on the product before it's shipped, they said they don't do a quality check, even on products that have already been screwed up once. But not to worry, because they looked at our design and upload thoroughly and it will print fine.
Well. Got the envelopes today. Now there's a line on each side of the fold on the back. See photo 2.
Basically the bleed on
their template doesn't go far enough, so I'm thinking it won't turn out right no matter how many times they reprint it.
Now I'm not even that bugged by the lines. I'm more annoyed at the time I put in to trying to correct it, and their saying "no, it's great, it's fine, but we don't do a quality check before sending anything", and it STILL not turning out the way they said it would. Ugh. Sorry. Vent ending ... soon.
We wanted to send these out by now, and knowing another set is just as likely to have the same problem, I don't want to wait again for it. But I still feel screwed by VistaPrint. We paid over $80 (about $20 of that went toward rushed shipping the first time, which they did reimburse), and I don't like that we aren't getting what we paid for. Advice?