This is my first review, I couldn't wait until after the wedding.
My bridesmaids (4 BM's) bought their dresses from the Alfred Angelo store in Glen Burnie. I called before we went to get their store hours, the lady I spoke to was a little rude but it didn't bother me that much. When we went the sales ladies were very busy. Noone offered to help us so we did our own thing. No biggie, we ended up finding dresses pretty soon, however, we had to wait 30+ minutes for the girls to be measured.
While we were waiting, there was a pretty heated argument between a customer and a sales lady. As the customer was trying on wedding dresses the very thin sales lady felt the need to tell the customer that she was "too big" for the type of dresses that she liked and was trying on. The customer became very upset. I felt so bad for her, I just wanted to give her a hug. She embarrased her infront of her family and friends and other customers. The girl went back into the dressing room, I believe she was crying (not sure). The sales lady ruined a very special day for her and had no right to make that comment. It was not only what she said, it was how she said it. Very rude!!! This of course made one of the girls that she was with very mad. She went up to the sales lady and addressed the comment that she made. This then turned into a screaming match. I couldn't believe the sales lady stood there and argued with her like that. Talk about unprofessional! Everyone in the store basically stopped what they were doing to watch. However, the girls finally got measured and we left.
Now, what really set me off - My future sister in law (who is 17 years old) got a call from the store on Thursday. They said that the dress just came in and that she had to pick it up immediately or they would send it back. She could not go that day so it really worried her, she is 17 and didn't really know how to respond. She told her mother and her mother called them. They told her she had to pick it up by tomorrow (Friday) or to put money down for alterations or they would send the dress back - no if's, and's or but's about it. So they had to rearrange their plans for Friday and rush up there. (I didn't know about this until yesterday bc they didn't want to tell me to cause any other stress, etc.). Saturday I spoke to my sister who said she was trying to pick up her dress but didn't really have time - she said she received a rude message from the store Friday evening and that she had to pick it up immediately or they would send it back. She called them Saturday and told them she was unable to make it and they gave her until Sunday. My friend contacted me last night, her cell phone has been broken for a few days, she got it fixed yesterday and had several rude messages from the store stating that the dress came in on Friday and they have been unable to reach her and that if she does not pick it up by Tuesday it will be sent back. The fourth bridesmaid has not received a call. I am sure she'll receive the same nasty message.
These 3 girls (my sister, best friend, and FI's sister) - have no interaction with each other and all have the same exact story. I heard one message and it was very rude. It's like these people who work there do not know how to talk to people or have any consideration. These girls work, go to school, etc. They cannot just drop what they are doing and pick up a dress that day or the next and I don't like that the store made a threat that they would send the dress back immediately! It wasn't like the dress has been sitting there, they stated that it just came in and that was the first time the store called them. These girls are taking time out of their lives and money out of their pocket to be a part of my day and I don't feel that they should be treated like that.
I contacted the store today to find out their dress pickup policy. They stated that they have 15 days to pick it up after the first call. I then went into my story/complaint and the girl basically dismissed it. She just kept saying that I wouldn't believe how many people don't pick up their dresses, etc. She did verify that they just came in on Thursday and Friday and they it was only one call made. She could not answer why my bridesmaids had to pick it up immediately, why they were not given the 15 day policy, or why the messages were so rude. She could not answer my questions and then she rushed me off the phone because she was "busy." Oh but she did tell me that my fourth bridesmaids dress came in and that she only has until Friday to pick it up so I should call her. I asked her if they called her yet (she said no) - i asked why not and why is she not given the 15 day policy? - Of course she couldn't answer.
I will say that the store has a great selection, colors and sizes but if you are looking for customer service I would not go there!
Sorry this it is so long - just venting,